The HR Process and Operations Analyst will oversee a diverse range of process review, analysis and improvement initiatives that can span multiple departments. This role requires regular interface with senior management, department leadership, and external parties. The person in this position will partner with subject matter experts and stakeholders to manage initiatives that uncover current state problems, understand root causes, define the measurable ideal state, and implement solutions. 

AS AN HR PROCESS AND OPERATIONS ANALYST AT SNOWFLAKE, YOU WILL:

• Drive current state process documentation and discovery.
• Design future state processes in partnership with process owners.
• Structure the project approach and determine process improvement tools to be used for maximizing the net improvement in the targeted business process.
• Plan, perform and implement process analysis and improvement initiatives. 
• Partner with the PMO, HRIS and other key partner teams to understand their roadmaps and provide support for new projects.
• Facilitate cross-functional process review teams.
• Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities. 
• Collect data to identify the root cause of problems. 
• Measure process performance against process requirements. 
• Assist in delivering training courses including defining, measuring, analysis, improvement and control. 
• Assist in assessing process maturity using company methodology and update process inventory.
• Review current working practices; identify process improvement opportunities and facilitate goal setting.
• Advise on the use of operational and process excellence tools and methods to improve process performance and quality. 
• Help teams drive operational and process excellence. 

OUR IDEAL HR PROCESS AND OPERATIONS ANALYST WILL HAVE:

• Proven hands-on experience in analyzing processes and driving operational improvements.
• Proven ability to visually represent complex workflows.
• Lean Six Sigma certification is a plus.
• Ability to analyze complex questions and determine the best course of actions or recommendation.
• A “can do” attitude to fast-paced and dynamic situations, challenges and customers.
• Flexibility to work with teams in various time zones.
• Solid working knowledge and experience using and applying process improvement best practices /techniques, Lean Six Sigma, and project management skills in a structured project environment.
• Ability to work with little or no direction in environments resistant to change or unable to change quickly.
• Ability to work across multiple, distributed, siloed, functional groups.
• Ability to see the big picture, recognize critical details, and deal with ambiguity.
• Strong proficiency in Microsoft Office, Google Suite, and software applications supporting process flows.
• Experience in identifying and mitigating risks.
• Excellent communication skills.
• Proactive mindset.
• Experience working with LucidChart and Wrike is a plus.

WHY JOIN OUR HR TEAM AT SNOWFLAKE?

• Joining our team means being part of an environment where your efforts directly contribute to the success of the organization. You’ll have the chance to work closely with stakeholders, showcase your skills in process improvement, and be a key player in driving operational excellence. It’s a role for individuals who enjoy taking ownership and making a real difference.
• It’s a dynamic role with opportunities for continuous learning and growth.

KEY VALUES FOR THE ROLE:

Own It - Build our product and our company like it’s yours, because it is. Hold yourself and others accountable at all times. Take initiative and ownership. Be responsible. Step up, own issues and resolve them. If you make a mistake, own it, fix it, learn from it and move on.

Get It Done - Results matter! Work hard and smart. Execute. Be precise and accountable, yet nimble and agile. Make commitments, follow through and deliver.

Think Big - Be ambitious and have big goals. Do what matters and focus on what’s important. Innovate and be willing to take prudent risks. Make a positive impact and a lasting difference. Plan to win, play to win and expect to win.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.