Collections Specialist

Job Purpose

The Collections Specialist will be responsible for completing collections activities and maintaining accurate records for the company. This will include collection of outstanding payments and managing disputes in line with established policies. You will have a significant role in implementing and enforcing collections process and treatment strategies within the team.

An essential part of this role is ensuring the collections documentation prepared for reporting meet accounting best practise and regulatory requirements. You will report to the Collections Team Lead, work with and provide guidance and support to the Collections Analysts.

About Group Finance

In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Stephen Lamb, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.  

It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. 

Job Overview

Key Responsibilities

• You’ll be responsible for completing of collections activities and maintaining collections record for the company, including collection of outstanding payments and managing disputes
• Communication with customers on issues related to collections, including investigation and root cause analysis to solve disputes correctly
• Help with queries from regulatory authorities, external auditors and other third parties
• This is a senior role, so you will have a significant role in implementing and enforcing collections processes within the team and you’ll act as the right hand to the Lead
• Support of the rest of the team in day-to-day activities, especially with issues requiring deeper expertise
• Support of continuous improvement of the AR processes and systems
• You’ll take active part in the planned ERP system change

Skills & Experience

• Ideally 3+ years' experience in O2C collections operations
• English language skills at intermediate level
• Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
• Strong knowledge of finance business processes, collections policies, treatment strategies, and statutory accounting principles to ensure compliant SSC operations
• Working knowledge of core finance and specifically collections systems, ERP and related specialty functional systems, frameworks, and functionality
• Strong communication and negotiation skills
• Ability to work in a fast-moving environment with proactive approach

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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