Retail Operations Director



201-500 employees

E-commerce platform for high-quality, functional medical apparel

Senior, Expert

Los Angeles, CA, USA

Required Skills
  • 10-12 years of retail sales and operations experience
  • Proven experience coaching and leading store teams
  • Outstanding sales management, inventory management, and analytical capabilities
  • Experience building and optimizing store operating budgets
  • B.A. in economics, business, operations, or related field required. M.B.A preferred
  • Excellent retail math, Excel, and GSuite skills needed; Shopify POS experience a plus
  • Excellent interpersonal and communication skills
  • Fluency in English required; conversational skills in other languages a plus
  • Flexible schedule, with the ability to travel regularly and to support Community Hubs during weekends and holidays
  • Support the development, execution, and optimization of FIGS’ retail strategy
  • Hire, train, and lead passionate and high potential Community Hub team members
  • Set clear operating plans and targets and provide our Community Hub team with the processes and systems to achieve and exceed these plans
  • Develop and manage the Community Hub P&L and budgets for in-store events
  • Identify and empower Community Hub teams to act on revenue driving, process improvement, and cost-saving opportunities
  • Oversee the facilities and maintenance of all Community Hubs
  • Support ad hoc on site needs and follow a regular schedule of Community Hub visits by completing operational checks, audits and report findings
  • Collaborate with cross-functional teams to ensure that the Community Hub experience is aligned with FIGS’ standards
  • Observe and analyze impact of store elements and provide feedback to continuously improve operations and inform future strategy

FIGS is a pioneer in the medical apparel industry, offering high-quality scrubs made from proprietary, technical fabrics that are wrinkle-resistant, moisture-wicking, and offer four-way stretch for optimal comfort and performance. The company's vertically integrated e-commerce platform provides a customer-centric shopping experience, setting it apart from traditional medical apparel providers. Additionally, FIGS demonstrates industry leadership and social responsibility through its Threads for Threads initiative, donating scrubs globally to those in need.

Company Stage


Total Funding



Santa Monica, California



Growth & Insights

6 month growth


1 year growth


2 year growth