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CVS Health

Runs pharmacies, health plans and clinics

Pharmacy Intern

PharmacyPosted on Nov 3
InternshipAnn Arbor, MI, USA$20 - $23.75

About the Job

Requirements

  • Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
  • Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
  • Attend work regularly and predictably, including nights and weekends.
  • Complete required training within the designated timeframe.
  • Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
  • Confirm prescription information and label accuracy to ensure patient safety.
  • Look for ways to help people in a friendly manner, notice and understand patients’ reactions, and respond appropriately.
  • Use and understand verbal and written communication when interacting with patients and colleagues.
  • Use active listening by giving full attention, understanding points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Use mathematical reasoning to determine prescription quantities, days’ supply, and the number of bottles needed to fill prescriptions.
  • Identify challenging patient or colleague interactions and choose an appropriate course of action.
  • Remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; make precise machine adjustments; and stoop or bend to move items.
  • Perform close-visual-acuity tasks such as transcribing, viewing computer terminals, and inspecting small parts.
  • Occasionally lift up to 20 pounds, frequently lift up to 10 pounds, and consistently exert negligible force to move objects.
  • Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.
  • Have 1+ years of related work experience in a pharmacy, retail, medical, or customer-service setting (preferred).
  • Be able to become immunization certified when state regulations are met (preferred).
  • Be able to work in the home store and across the market in other locations to meet business needs (preferred).
  • Be proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint (preferred).

Responsibilities

  • Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders, to apply pharmacy-school learning in practice and prepare for increasing responsibility.
  • Follow company standard operating procedures at each workstation to help pharmacists and technicians manage and improve patient health.
  • Follow pharmacy workflow procedures at production, pick-up, drive-through, and drop-off workstations to fill prescriptions safely and accurately.
  • Create positive patient experiences through empathetic and personalized service at pick-up, drive-through, and over the phone; offer immunizations and other services; and solve or escalate patient problems.
  • Offer counseling, answer medical questions, and solicit patient medical history when appropriate under the direct supervision of a licensed pharmacist.
  • Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
  • Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
  • Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
  • Seek opportunities to expand clinical and technical knowledge to better assist patients, be receptive to feedback, and contribute to a high-performing team.
  • Remain flexible for scheduling and business needs and voluntarily travel to stores in the market for shifts as needed.
  • Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and company policies and procedures, including controlled-substance dispensing and recordkeeping requirements and patient privacy and security.
  • Deliver additional patient healthcare services, including immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where allowed by law and supported by required training and certification.
  • Where permitted, complete additional licensure and training required by state Board of Pharmacy regulations to obtain Technician Immunizer status and support vaccine preparation and administration.
  • Educate patients about the importance of vaccines and refer vaccination questions to the pharmacist on duty.
  • Monitor for and respond to adverse reactions and report adverse-reaction events according to public-health requirements.
  • Review and collect patient information, and track and document it for each applicable patient.
  • Perform additional tasks as directed by a supervisor or manager.

Desired Qualifications

  • 1+ years of related work experience in a pharmacy, retail, medical, or customer-service setting.
  • Ability to become immunization certified once state regulations are met; pharmacy interns should strive to provide patient immunizations as an essential pharmacist function.
  • Ability to work in the home store and across the market in other locations to meet business needs.
  • Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

About the Company

CVS Health

Runs pharmacies, health plans and clinics

CVS Health runs pharmacies, health insurance plans and medical clinics for individuals, employers and government programs across the United States. Its businesses include CVS Pharmacy, the Aetna insurer and Caremark, which manages prescription coverage and negotiates drug prices for health plans. Patients fill prescriptions in stores or by mail and receive care through walk-in clinics, primary care centers and home visits. The company earns money from prescription sales, insurance premiums, plan administration fees and clinical services, combining coverage with places to obtain treatment. Its first store opened in 1963, and its headquarters are in Woonsocket, Rhode Island.

Company size
10,001+
Company stage
IPO
Headquarters
Woonsocket, Rhode Island
Founded
1963

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