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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Advisor Trainee

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Responsibilities

  • Receive the metal cash box, recount cash supplied by the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documents and sending them to the general archive.
  • Receive cash and serve customers according to the bank’s procedures and regulations for deposits and cash withdrawals; account credits and debits for deposit products; check and service payments; loan payments by deposit or account debit; foreign-currency purchases and sales; transfers; money orders; opening accounts for individuals; and sales of card protection insurance, multiple insurance, and customer insurance withdrawal products, among other services.
  • Identify customers when paying transactions.
  • Retain counterfeit notes detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Office Deputy Manager.
  • Offer and/or contract financial products such as cards, loans, installment cash products, subrogated products, and other products included in the incentive portfolio.
  • Keep the customer database updated with accurate information for the customers served.
  • Plan and manage commercial activities using available tools, coordinating with the Office Manager and Deputy Manager to achieve product, service, and migration targets.
  • Use service-counter and lobby interactions to market products and services and continuously update and maintain customer data, prioritizing these actions during every customer contact.
  • Consistently cross-sell complementary products during customer interactions when possible.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive customer service, maintain service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve incidents or complaints responsibly, with attention to service quality and response speed.
  • Identify dissatisfied customers or customers considering ending their relationship with the bank and offer value-adding alternatives to retain them.
  • Monitor customers’ current and overdue risk and plan and execute necessary recovery and management actions.
  • Follow up appropriately on the PPG in relation to assigned objectives and activities, making necessary corrections and adjustments in coordination with the Office Manager.
  • Attend assigned meetings and actively share findings from customer-management work and relevant information about the characteristics and needs of customers in the assigned segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Provide information, prequalify customers for, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Control processes involving batch transactions to ensure they are completed, including cancelling cards before settlement dates when applicable.
  • Update and properly file customer documentation.
  • Perform other duties assigned by the manager in response to business needs.
  • Sell card protection insurance, multiple insurance, and customer insurance withdrawal products.
  • Conduct commercial activities and campaigns for customers in non-personalized segments and optional office customers not assigned to a portfolio.
  • Receive, count, check, enter, and report remittances together with the Office Deputy Manager under dual control.
  • Participate in and perform office accounting reconciliation with the Office Deputy Manager.
  • Provide information about, issue, cancel, and duplicate debit cards within delegated authority, with the customer physically present and consenting.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with ATM replenishment management.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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