MOA Clinic Check in Receptionist

Overview

Illinois CancerCare is seeking a full-time MOA Clinic Check in Receptionist to join our team at the Washington clinic. The MOA Clinic Check-In Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service while ensuring accurate patient registration, insurance verification, and check-in processes. This role supports a positive patient experience by assisting with documentation, collecting payments, and coordinating patient flow throughout the clinic.

Pay & Benefits
Expected Hiring Pay Range: $15.00-$22.00 per hour
(Based on experience, education, and other factors)
• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs – Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company-paid life, short-term, and long-term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

Responsibilities

What You’ll Do
• Greet patients and guests upon check-in registration. Place an ID bracelet on patients and verify demographic and insurance information prior to tracking them to their first destination.
• Update patient demographic information as needed, scan new insurance cards into the system, and notify the Patient Registration team of any changes.
• Track patients appropriately within the EMR and ensure registration processes are completed accurately.
• Collect co-payments and outstanding patient balances at the time of check-in, provide receipts.
• Collect required tax forms and other legal documentation to support Financial Assistance Program applications.
• Collect patient signatures and provide patients with a private room to speak with Financial Counselors regarding treatment assistant and coverage.
• Assist patients in completing new patient registration packets and Illinois CancerCare consent forms if applicable and make sure the patients have an understanding of the consent forms being signed.
• Assist patients with questions regarding Illinois CancerCare services.
• Receive disability paperwork and requests from patients, including FMLA forms and parking placard requests, and collect payment for form completion when applicable.
• Scan and attach documents brought in by patients into their chart to ensure all records are maintained within the EMR
• Sort and distribute clinic mail.
• Assist patient walk-ins by gathering required information, notifying the appropriate clinical staff, and ensuring patients are directed to the correct department or provider in a timely manner.
• Communications with co-workers in a courteous, helpful manner. 
• Communicates with outside facilities in a courteous, helpful manner. 
• Reports to workstation on time and remains available throughout the workday. 
• Observe OSHA and facility policies and procedures.
• Works additional hours when requested. 
• Perform all other duties as requested or required. 

Qualifications

Qualifications
• High school diploma or GED required
• Medical assistant, reception, customer service, computer, medical terminology, and/or billing experience preferred.

SPECIAL PHYSICAL REQUIREMENTS
Requires full range of body motion including manual and finger dexterity and eye-hand coordination.  Requires sitting and standing for extensive periods of time. Ability to work on a computer for extended periods of time. May require working under stressful conditions or working irregular hours. 

SAFETY CONSIDERATIONS/TYPICAL WORKING CONDITIONS
Work is performed in an office environment and involves frequent contact with physicians, staff, patients and the general public.  Workload may be large volumes at times and stressful.  Contact may involve dealing with emotional and upset patients and/or family members.  The employee is exposed to communicable diseases and other conditions common to the clinical environment.  Safety policies and good health practices are expected to be understood and observed.