Program Manager - Multiple Teams

Description

Department: Residential Services

Employment Type: Exempt

Reports To: Program Director of Residential and Day Habilitation Services

This is a Human Services leadership role supporting individuals with intellectual and developmental disabilities (IDD) in New Jersey. Candidates must have experience working within DDD-regulated residential programs. This is not an IT or corporate program management role.

The Program Manager is responsible for oversight, coordination, staffing, compliance, and quality assurance of assigned residential programs. This role ensures alignment with person-centered practices, organizational standards, and New Jersey Division of Developmental Disabilities (DDD) requirements.

This position includes participation in an on-call rotation to support program operations, staffing needs, and emergency response outside of standard business hours.

Requirements

Essential Duties and Responsibilities

• Oversee daily operations of assigned residential homes and programs

• Ensure compliance with all New Jersey DDD regulations, licensing, and service standards

• Supervise, coach, and develop Direct Support Professionals and supervisory staff

• Monitor staffing levels and collaborate with Recruitment and HR on vacancies

• Ensure completion and accuracy of documentation, ISP implementation, and service delivery

• Conduct routine site visits, internal audits, and quality assurance reviews

• Maintain continuous audit readiness across all assigned programs

• Oversee incident reporting, investigations, and corrective action plans

• Coordinate communication with families, guardians, clinical teams, and external stakeholders

• Lead staff meetings, performance management, and accountability processes

• Ensure staff credentialing compliance, including CPR/First Aid training, and required certifications

• Support onboarding, retention, and training initiatives

• Participate in on-call rotation and respond to after-hours program needs

Qualifications – Preferred

• Experience managing multiple residential programs

• Strong audit and compliance leadership experience

• Familiarity with electronic health record/documentation systems

• Experience with staff development and performance management

Regulatory / Compliance Requirements (DDD)

• Must meet all requirements set forth by the New Jersey Division of Developmental Disabilities (DDD)

• Experience supporting programs under the Community Care Program (CCP) and/or Supports Program

• Completion of criminal background checks (state and federal)

• Fingerprinting clearance as required

• Adult Abuse Record Information (AARI) clearance if applicable

• Maintain a valid driver’s license and acceptable driving history

• Ensure staff maintain CPR/First Aid, Medication Administration, and required DDD trainings

• Ensure compliance with Individualized Service Plans (ISPs), documentation, and reporting

• Lead programs through audits, inspections, and licensing reviews

Knowledge, Skills, and Abilities

• Strong leadership and team development skills

• Ability to manage multiple programs and priorities

• Strong problem-solving and decision-making ability

• Excellent communication and stakeholder engagement skills

• High attention to detail in compliance and documentation

• Ability to work in fast-paced, compliance-driven environments

Schedule

Full-time position. Schedule is based on operational needs and includes participation in an on-call rotation, which may require evenings, weekends, and holidays.

Benefits

Medical, Dental, and Vision Insurance

Health Savings Account (HSA) with employer contribution (if applicable)

Flexible Spending Account (FSA) options

Paid Time Off (PTO) and Paid Holidays

401(k) Retirement Plan with employer match (if applicable)

Company-paid Life Insurance and optional supplemental coverage

Short-Term and Long-Term Disability Insurance

Employee Assistance Program (EAP)

Professional Development and Training Opportunities

Employee Referral Bonus Program