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Shimano

Designs bicycle components and drivetrain systems

After-Sales Service Manager

Customer SupportConfirmed live in the last 24 hours
Full-timeSaint-Laurent-Blangy, FranceNo salary listed

About the Job

Requirements

  • A Bac +3 or higher technical education is required.
  • Mandatory prior management experience is required.
  • The candidate must be customer-oriented, rigorous, autonomous, naturally curious, able to communicate with others, and capable of managing multiple daily information flows.
  • Proficiency in Microsoft Office, particularly Excel, is required.
  • Experience using an enterprise resource planning system such as SAP and a customer relationship management system such as Salesforce is required.
  • Fluency in English, including reading, writing, and speaking at a minimum B2 level, is required.

Responsibilities

  • Manage the after-sales service team in handling customer warranty claims and repairs from receipt, sorting, and service through communication and return shipment.
  • Organize the service, enforce established processes, and ensure appropriate treatment conditions and company priorities are followed.
  • Handle the monitoring of important or disputed after-sales cases according to the dedicated procedure, in direct collaboration with Shimano Europe.
  • Participate actively in internal Shimano France and Shimano Europe meetings concerning the monitoring and evolution of after-sales service operations, using English for Shimano Europe meetings.
  • Ensure technicians are available to answer telephone calls according to the defined schedule.
  • Ensure voicemail messages and emails are regularly reviewed and handled to provide technical information, troubleshooting assistance, and updates on ongoing cases.
  • Report significant recurring problems to the service manager.
  • Participate actively, for the team and personally, in commercial and technical meetings, events, training sessions, and professional demonstrations according to internal procedures and rules.
  • Visit customers with sales representatives, for the team and personally, to monitor market and customer needs according to the service manager's instructions and directives.

Desired Qualifications

  • A strong interest in outdoor sports.

About the Company

Shimano

Designs bicycle components and drivetrain systems

Shimano designs and makes bicycle components and systems. It started with the bicycle freewheel and grew into a full line of drivetrain components—derailleurs, internal gear hubs, cranksets, brakes, and wheels—that are designed to work together as integrated groupsets. These parts are manufactured and sold to bike brands and retailers rather than producing complete bicycles, and Shimano also operates overseas manufacturing plants and supports professional cycling with performance gear like the Dura-Ace and Deore XT lines. The company distinguishes itself by focusing on high-quality, compatible component systems rather than selling finished bikes, enabling riders to mix and customize parts from a single supplier. Shimano’s goal is to lead the cycling world in drivetrain innovation and reliability, helping riders achieve smoother shifting, better pedaling efficiency, and a high-performance cycling experience.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Sakai, Japan
Founded
1921

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