Guest Services Agent
Deer Valley Resort
Guest Services Agent
Deer Valley Resort
Upscale ski resort with luxury amenities
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
PURPOSE OF POSITION:The Guest Services Agentis responsible forensuringguest, owner, and employee satisfactionat the Lodges.
RESPONSIBILITIES:
Check guests and owners in and out of The Lodges
Facilitatea smooth check-in and check-out for guests and owners
Cover front desk during scheduled shift
Answer the phone in a professional mannerand transfer calls as appropriate
Post folio charges,performfolio reconciliation, andcreateshift reports
Assistwith owner and guest requestsand proactively solve guest problems
Assistwith concierge duties, including making reservations for restaurants and activities
Assistin coordinating the bell staff for guest pickups and drop offs
Drive guests locally in the company vehicle
Handlecash and credit card transactionsand settleguest balances upon departure
Other duties as assigned
QUALIFICATIONS:
Knowledge of Deer Valley andthePark City areapreferred
Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays
Must be able to lift at least 40lbs
Must be at least 21 years old
Hold a validU.S.driver’s licenseand be able to drive company vehicles
DATES OF EMPLOYMENT:
Flex Year Round - may have periods of layoff or reduced hours
PAY RATE:
$20.00 per hour
Deer Valley Resort is an Equal Opportunity Employer.
Upscale ski resort with luxury amenities
Deer Valley Resort operates a premium ski destination in Park City, Utah. It provides ski-in/ski-out lodging, fine dining, a ski school, and other on-site services, selling lift tickets, season passes, lodging, and amenities to guests and vacationers. The resort delivers its experience by pairing chairlift-accessed skiing with high-end accommodations and hospitality, including curated dining and attentive service, plus a strong emphasis on guest experience through initiatives like Expanded Excellence. What sets Deer Valley apart from competitors is its focus on upscale, luxury-level guest services and meticulously managed guest experiences, including premium lodging options and a seamless, high-quality environment, often appealing to affluent skiers. The company aims to offer a premier, hassle-free winter vacation experience and to grow its market presence through strategic acquisitions while continuously enhancing guest services and facilities.
Explore more opportunities at Deer Valley Resort