Chief Agency Officer

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Chief Agency Officer, Singapore to play your part in that transformation and growth ambition. It’s an opportunity for you to take on the challenge of leading and motivating a team of high-performing individuals, empowering them to achieve outstanding results while shaping the future growth and success of Agency business.

This role is responsible for developing and implementing a short and long-term strategic vision for the team through the development of an Agency Strategic Sales Plan which will outline how we intend to achieve agency distribution growth, productivity and profitability objectives.

How you will create an impact

• Responsible for developing and expanding profitable agency distribution to sell all lines of Personal Insurance & Commercial products and for providing strategic direction and supervision to establish, expand, and develop distribution through intermediaries such as independent agencies, exempt Insurance Brokers, life agents and other face-to-face sales channels.
• Collaborate with Personal Insurance & Commercial business lines to develop and execute joint strategies to achieve AIG Singapore’s growth and profitability goals in preferred market / industry segments. Establish and execute a vision for agency distribution channels aligned to local market conditions, and Personal Insurance /Commercial business lines objectives.
• Gather market intelligence and monitor market developments by interacting directly with frontline sales management, agency producers and other means to identify areas to optimize AIG’s value proposition.
• Develop and execute programs to recruit, grow active producers under management, and retain agency channels to achieve AIG Singapore’s GPW production, growth and profitability objectives.
• Collaborate with Personal Insurance /Commercial business lines to develop and deliver a compelling value proposition and make improvements to AIG’s offerings to better meet the needs of agents and customers.
• Ensure that field including NPS feedback is leveraged to continuously improve AIG Singapore’s competitive position; leverage data driven insights to actively manage and drive recruiting, activation and sales productivity, renewal/retention performance to achieve budgeted growth and profitability objectives.
• Drive technology utilization to achieve producer automation, externalization, operational efficiency objectives.
• Implement and manage effective Agency Business Standards and ‘first lines of defense’ to enforce adequate risk management and control of agents/agency business to meet AIG and local regulatory requirements.
• Ensure sales managers and agents are in compliance with local insurance regulations and code of conduct requirements.
• Provide oversight and direction to the team and ensuring that all areas of the operation are working in collaboration with one another to ensure maximum success. These key areas include: business development, recruitment, training & development, compliance, communications, and servicing support.
• Good knowledge of financial aspects of agency distribution, including budgeting, revenue generation, direct and indirect expenses.
• Actively contribute in the matters being discussed at the management committees where Chief Agency Officer is an invitee or a member, and where relevant provide inputs of the matters under Agency purview.
• Promote employees development efforts to support and ensure proper identification of key talent, create development plans to shape the employees’ forward advancement and maintain management succession plans for all supervisory positions.

What you’ll need to succeed

• Proven work experience with extensive understanding of agency distribution and financial management, analysis and profitability performance reporting.
• Strong business strategy development, business analysis ability and execution across channels and platforms.
• Strong analytical, communication and presentation skills, interpersonal skills and the ability to work with technical and non-technical business groups across the organization.
• High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate concepts and plans that resonate with internal target audience at all levels.
• Detail-oriented self-starter with the ability to establish strong business relationships with internal partners across the business.
• Good working knowledge managing financial aspects of the business including budgeting, sales revenue, direct and indirect expenses and portfolio/remediation management.
• Strong knowledge of competitor or “best in class” functionality and a keen ability to prioritize tasks to deliver quick yet meaningful results.
• An outcome-driven, creative thinker with an innovative bent to problem solving.
• Mature and proven track record in working independently and collaboratively with minimal guidance.
• Insurance and/or financial institution experience highly desired

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

SM - Sales & MarketingAIG Asia Pacific Insurance Pte. Ltd.