Experience Designer

EY Wavespace Experience Designer

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​

Being part of EY in Greece means being part of a continuously growing team, which has been announced as Top Employer for the fourth consecutive year, certified as a Great Place to Work for the third year in a row, and awarded as Best Workplace in Professional Services & Consulting for the second consecutive time, for our almost 3,000 professionals!

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences through coaching and training programs as well as the use of advanced technology and AI. We’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams

Join us as we commemorate 100 years of EY in Greece this year. Experience great flexibility under our hybrid operating model across our offices in Athens, Patras, Thessaloniki and Crete and contribute to building a better working world.

The opportunity

At EY Wavespace (https://www.ey.com/en_gr/Wavespace ), we reimagine what is possible for business. We help teams to reframe their thinking and align to find answers fast.

Our immersive approach brings the right people together from across an organization; EY and beyond- virtually, in person, or using a blend of both. It gives teams the mindset and tools to think differently and solve problems at speed. It’s an increasingly complex, digitized, fast-changing and interconnected world and as part of the Wavespace practice, you’ll help leading companies across industries strategize and execute on their future vision and experience.

With rapid growth across digital and virtual collaboration, we’re looking to further grow our EY wavespace Athens office with an addition of an Experience Designer to work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business in a wide range of focused areas; AI, digital strategy, experience design, sales strategy, work experience of the future, digital program activation and more.

This is also an opportunity to get into a rapidly evolving practice as we expand and be a part of creating and executing a vision for the future in an entrepreneurial environment within the larger firm.

Your key responsibilities

As EY wavespace Experience Designer, you’ll help design experiences, both bespoke and repeatable, to be used across wavespace for a diverse roster of internal and external clients. You will work with Experience Leaders and Managers to help internal clients understand and articulate their vision, then design strategies to meet it.

To be successful in this role, you should have deep experience in design thinking and workshop facilitation as well as to event management and planning More specifically, the successful candidate should:

Experience Design:

• Engage with the wavespace team and Service Line and Sector teams to develop wavespace experiences
• Define strategy and design strategic solutions for the expected experience based on stakeholder interviews, research analysis, persona creation, user needs, journey maps, and business requirements
• Design facilitated sessions for internal clients by applying design thinking methodology
• Interpret internal client needs in real time throughout an experience and create frameworks/ activities/templates to support them

Design Thinking:

• Identify and collaborate with EY resources outside of the wavespace network to make use of the tools and services available and support the integration back into the designed experience
• Have expertise in wavespace methodology and approach as well as the broader design-thinking approach

Visual & Interaction Design:

• Prototype in real-time frameworks, diagrams, interfaces or slides to enhance understanding and alignment
• Design and create session materials and deliverables
• Support internal clients in the use of the collaboration software used in the experience (e.g., Miro, Mural, Mentimeter, FigJam, Figma, etc.)

Operations:

• Support wavespace Experience Leader and Managers with various aspects of project management and “back of room” session process facilitation, as directed.
• Large scale event management and event planning support

Stakeholder Network:

• Develop and maintain long-term relationships with key internal clients, as well as internal/external networks
• Articulate and differentiate the value of design in a compelling manner to business leaders

Skills and attributes for success

This is a highly visible role with significant leadership interaction.

• Experience in Design thinking and workshop delivery/facilitation
• Professional or high-level educational experience with multi/specific design field(s) - visual, interaction, industrial, digital, etc.
• People management with strong communication skills
• Professional background that includes either In-house design/innovation experience, Design/innovation experience from another consultancy
• Ability to manage ambiguity and change
• Experience in event management/planning
• An innovative mindset and curiosity to seek new ways to improve or enhance ways of working, including staying current on design trends, methodologies and tools
• Familiarity with digital collaboration platforms and techniques (e.g., Mural, Miro, etc.)
• Confidence facilitating discussion groups and collaboration activities
• Strong client-facing consulting experience
• Understanding EY’s client’s reality and challenges
• Subject matter expertise for the development of collaborative session designs to support the client in reaching desired outcomes and outputs faster and in a more innovative way
• Ability to oversee the delivery of Wavespace sessions, ensuring a high-quality seamless experience for all participants, an inclusive process that engages all, an action oriented event that maintains pace and a focus on outcomes that are both practical and short term.

To qualify for the role, you must have:

• 4+ years professional experience including any mix of consulting, digital/innovation, product management with a commercial element, event management.
• Strong academic record and eagerness for continuous development
• Strong digital product and service development experience
• Large scale meeting management and facilitation
• Project delivery experience in any of the areas below (not mandatory but would be greatly appreciated):

• Digital Transformation & Digital Design
• Technology Implementation
• Organizational Operating & Delivery Modelling and implementation
• Process Efficiency (definition, implementation and measurement)
• Customer Experience mapping/journey mapping
• Design Thinking

What we look for

We’re seeking passionate designers with creative confidence, good analytical and critical thinking skills, ability to establish and maintain credibility and excellent client relationships strong digital vision, enhanced emotional intelligence (EQ) and a desire to stay on top of both customer experience and digital trends and who value diversity and inclusion who team to provide our clients with innovative solutions. If you have a genuine passion for helping clients define and execute on their vision, EY’s Wavespace Practice could be the next step in your professional journey.

Working Location: Athens (hybrid)

What we offer you 

Ability to Shape your Future with Confidence by:

Developing your professional growth:

You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.

Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.

Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.

Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.

Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy various getaways such as short Fridays, Flex Day and Together Day. 

Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.

Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 4 years (Top Employer, Great Place to Work and Best Workplace in Professional Services & Consulting).

Fueling an inclusive culture: We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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