Insights Analyst

About Reward
Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction.

Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon.

Their leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value.

Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world-wide.

Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech100 list of fastest growing tech scale-ups in the UK. Reward, in conjunction with partners NatWest Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards. And in January 2026 was awarded a Great Place To Work.

The Role
We are looking for an experienced Insight Analyst with 3+ years’ experience in delivering actionable business insights. This role is ideal for someone who enjoys translating complex data into clear, compelling stories that drive commercial decisions.

Responsibilities

• Analyse customer, market and commercial data to identify meaningful trends, opportunities and business insights.
• Translate complex analysis into clear, concise recommendations for stakeholders at all levels.
• Create high-quality PowerPoint presentations that communicate insights in a compelling and visually engaging way.
• Develop data-driven narratives using basic storytelling techniques to influence business decisions.
• Present findings confidently to internal teams and clients, explaining both the “what” and the “why” behind the data.
• Work closely with cross-functional teams to understand business challenges and recommend data-led solutions.
• Use SQL and Excel to extract, manipulate and analyse data from multiple sources.

Requirements

• 3+ years’ experience in an Insight Analyst, Commercial Analyst, Customer Insight or similar role.
• Strong SQL skills for querying and analysing data.
• Advanced Microsoft Excel skills, including working with large datasets, PivotTables and lookup functions.
• Excellent PowerPoint skills, with the ability to create clear, engaging, executive-level presentations.
• Excellent communication skills with the ability to explain analytical findings clearly to both technical and non-technical audiences.
• Demonstrated ability to build a clear story from data rather than simply reporting numbers.
• Strong analytical and problem-solving skills with experience working across multiple data sources.
• Experience working in a consultancy or agency environment is highly desirable, with exposure to managing multiple stakeholders or clients.
• Comfortable balancing analytical rigour with commercial thinking and practical recommendations.

We’d love to see

• Experience presenting directly to senior stakeholders or clients.
• A passion for understanding customer behaviour and using data to solve business problems.

Benefits

• Annual Leave: 25 days + bank holidays
• Ability to buy and sell holiday days as well as the ability to bank days (tenure dependant)
• Flexible working options: we are operating a hybrid working model with 3 days a week from the office
• Pension: Hargreaves Lansdown – 6% matched contribution
• Generous family friendly cover
• Private healthcare - Bupa
• Income protection
• Critical illness cover
• Life insurance cover
• Dental cover
• Optical cover
• Yulife app for access to employee wellbeing and discounts
• Perks at Work, cashback/discount shopping site
• Employee referral scheme
• Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
• Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
• Team socials