Full-Time
Implementation manager
Confirmed live in the last 24 hours
Enterprise generative AI platform for businesses
Senior
Remote in USA
- 5+ years in a Implementation Consultant, Engagement Manager role in Enterprise B2B SaaS
- Experience with large user deployments for Fortune 100 companies, spanning many use-cases, business units, across thousands of users
- Highly consultative - able to uncover use-cases, identify business needs and map to a Writer solution
- Excellent project management skills, able to juggle multiple priorities, prioritize and create the right accountabilities for success
- Experience managing and building relationships across multiple stakeholder levels, including C-Level at Fortune 100 organizations
- Experience in the art of Change Management. You know how to motivate, unblock and overcome barriers to large, transformational change
- Excellent problem-solving skills
- Knowledge of editorial processes or working with Content Marketing, Technical Writing or UX teams a real plus
- Consulting experience at a big 4 firm a plus
- Proactive communication skills, both sync and async
- Intrinsically motivated: you set the highest possible bar for what you build, write, ship
- Incredibly curious and an active listener
- A great presenter
- A genuine leader
- A connection to our mission of Great writing for everyone
- A natural affinity to our values of Connect, challenge, own
- Act as the owner of our implementation process for our most strategic customers, ensuring we’re hitting key value-based outcomes of first value for activation and adoption
- Develop and project manage the customer’s implementation plan, including the milestones, key owners and accountabilities
- Work across numerous customer stakeholder groups, workstreams and use-cases to deploy, all while seamlessly managing the implementation roadmap and rapid delivery of value
- Coordinate the configuration of a customer’s Style Guide and provide strategic advice to optimize in the product
- Develop expertise as an advisor of best practices in leveraging AI to deliver on-brand content at scale
- Drive transformational change management expertise by prescribing how a customer should build a generative AI program to drive durable value and adoption at scale
- Provide in-product enablement and training to admins, and end users on their specific use-cases
- Work closely with your CSM, Technical Account Manager and AE partners to facilitate a smooth transition from evaluation to implementation and habit-forming
- Overcome barriers to implementation, unblocking challenges as they arise, including infosec, IT and change management related hurdles
Writer is a foremost enterprise generative AI platform employing state-of-the-art technologies like LLMs, NLP, and ML to enhance work processes across different business sectors. Not only does the platform offer compliance with critical standards such as SOC 2 Type II, GDPR, HIPAA, and PCI, ensuring security and transparency, but it also caters to industry-leading clients like Intuit and Spotify. This blend of technological adeptness and stringent security measures makes it an attractive environment for those passionate about advancing AI technology in a secure and regulated framework.
Company Stage
Series B
Total Funding
$126M
Headquarters
San Francisco, California
Founded
2020