Key Account Manager

JOB DESCRIPTION:

KEY ACCOUNT MANAGER

ROLE DESCRIPTION

•       Drive profitable growth of Freestyle Libre products through the development of strategic partnerships with key accounts that build long-term and sustainable business partnerships with strategically important accounts and boost brand loyalty and advocacy.

•       Develop a deep understanding and relationship of all key account stakeholders and decision-makers at the executive level, develop strategy and concise engagement plans for key accounts that bring added value to the customer and Abbott.

•       Create and implement value creation programs that support long-term stakeholder partnerships with Abbott.

KEY RESPONSIBILITIES

•       Leverage business analytics and customer insights to conduct on-going analysis of growth potential throughout the territory and create a documented omnichannel engagement strategy to influence customers/stakeholders to exclusively partner with, support, invest in, Abbott products.

•       Understand customers’ current and future needs and innovate new ways to deliver customer value.

•       Be the main communications link and serve as the contact person with that customer on all issues including but not limited to contract management, invoicing, operational problems, complaints, quality of service.

•       Collaborate with cross-functional teams (Marketing, SFE) to plan and execute brand and account strategy at the national/regional level and improve the quality of customer insights.

•       Conduct strategic negotiations with key account decision-makers and stakeholders across the territory to achieve win-win solutions that deliver unique value to key account organizations and drive long-term, profitable results for Abbott.

•       Outperform competition value and market share, partnership, and ecosystem enrolment to establish brands’ superiority at Key Account level.

•       Act in alignment with compliance and regulatory expectations

CRITICAL EXPERIENCES TO BE READY FOR THIS ROLE

•       Identify, map and engage key stakeholders at various levels of influence in a variety of healthcare settings.

•       Create and execute a key account strategy, linking successive stakeholder interactions to the overall key account plan.

•       Understand and leverage knowledge about decision influence groups (DIG) and networks of influence to gain access to key decision-makers in key accounts.

•       Leverage omnichannel insights to inform strategic and call plans and adapt activities according to emerging/real-time data and new information.

•       Monitor, anticipate and adapt to changes in the competitive landscape to continuously differentiate brand value and drive loyalty.

KEY COMPETENCIES

•       Customer-centric selling

•       Decisive insights

•       Strategic planning & agility

•       Omnichannel acumen

•       Stakeholder access & influence

•       Cross-functional collaboration & communication

•       Executional excellence

•       Develop self & others

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

ADC Diabetes Care

LOCATION:

India > Mumbai : BKC Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 100 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)