CommonSpirit Health

Nonprofit Catholic health system providing healthcare

Patient Access Representative 2 - Clinic

Clinical Support & Patient AdministrationUpdated on Nov 6

Full-timeCollege Station, TX, USANo salary listedIn-person

About the Job

Requirements

High school graduation or a GED is required upon hire.
One year of experience is required upon hire.
Knowledge of insurance, billing, and medical terminology is required.
Must communicate information clearly and courteously to patients, guarantors, family members, clinical staff, hospital personnel, vendors, physicians, and physicians’ office staff.

Responsibilities

Manage administrative duties for the patient intake process in the clinic while adhering to established guidelines.
Interact with patients in person and by phone to facilitate check-in and check-out, collect data and payments, validate insurance, schedule appointments, and process referrals and authorizations.
Perform collection functions and provide financial assistance for payment methods.
Conduct interviews with patients and/or family members.
Collect or negotiate point-of-service payments or connect patients to financial assistance programs.
Convey estimates of patients’ responsibility for billed service costs under deductible, coinsurance, and standard copay benefit designs, based on established charge estimates for common procedures.
Counsel patients regarding third-party coverage, financial responsibility, and billing procedures.

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

Performs collection functions and financial assistance for payment methods
Conducts interviews with patients and/or family members
Collect and/or negotiate point of service payments or link to financial assistance programs
Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‐pay benefit designs based on established charge estimates for common procedures
Counsels patients regarding their third‐party coverage, financial responsibility, and billing procedures

Job Requirements

Required

High School Graduate, upon hire or
High School GED, upon hire and
One (1) years of experience, upon hire
None, upon hire

Where You’ll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

About the Company

CommonSpirit Health

Nonprofit Catholic health system providing healthcare

CommonSpirit Health is a nonprofit Catholic healthcare network that provides integrated health services across clinics, care sites, hospital locations, home-based services, and virtual care. Its system coordinates care across hospitals, clinics, home health, and telehealth to create a connected patient experience with teams of physicians, nurses, and providers. Unlike many players in health care, it combines a large national footprint with nonprofit, faith-based stewardship, prioritizing charity care and community benefits and focusing on equitable access over margins. Its goal is to create a healthier future for all by building a just, equitable, and accessible health care delivery system grounded in humankindness and collaboration with patients and communities.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 2019

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