About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

The Process Discovery & Design Lead Business Analyst plays a critical role in advancing Client Lifecycle Management (CLM) transformation by connecting business strategy, client experience, process design, and technology delivery.

This role leads the discovery, analysis, and design of end-to-end onboarding, KYC, and client lifecycle processes, ensuring solutions are scalable, compliant, and aligned to measurable business outcomes.

The individual serves as a bridge between business, product, technology, operations, architecture, and transformation teams, translating strategic priorities and process insights into actionable delivery plans that improve client experience, operational efficiency, risk management, and revenue growth.

Key Responsibilities

Align discovery and design work to enterprise strategy, priorities, OKRs, architecture principles, and technology standards.
Support business cases, investment decisions, and value tracking across client experience, efficiency, risk, and revenue.

Lead current- and target-state process mapping across onboarding, KYC, and lifecycle activities.
Identify inefficiencies, control gaps, manual touchpoints, and automation opportunities.
Translate process insights into product requirements, features, backlogs, and target-state process designs.

Identify dependencies across CLM domains and coordinate cross-functional teams to deliver cohesive client journeys.
Surface integration risks, conflicts, and delivery dependencies early to support timely resolution.

Partner with architecture and engineering teams to embed design patterns and maintain alignment to target-state architecture.
Promote consistency and reuse across onboarding and lifecycle platforms.

Lead user research and journey mapping to identify pain points, opportunities, and experience improvements.
Translate business, process, and regulatory needs into actionable product requirements.
Align design, product, and engineering teams through delivery.

Own workstream outcomes, scope, delivery, prioritization, capacity planning
Manage risks, escalate issues, support decisions, and lead governance routines and stakeholder forums.
Contribute to the establishment of repeatable processes to support parallel discovery and design initiatives.

Define, track, and report performance metrics, workstream health, delivery progress, and value realization.
Measure improvements in cycle time, automation, quality, and error reduction.

Contribute to strengthening ways of working across design, product, engineering, operations, and partner teams.
Drive adoption of enterprise tools for design, research, process mapping, delivery, and knowledge sharing.

Ensure discovery and process insights inform long-term platform strategy and transformation priorities.

Experience:

Experience in business architecture, process mapping, process design, and operating model development.
Proven leadership of cross-functional business, product, technology, and transformation initiatives.
Strong ability to translate strategy and process insights into actionable delivery outcomes.
Experience managing complex workstreams in matrixed organizations.
Financial services experience required; CLM, Client Onboarding, KYC, or Lifecycle Management experience preferred.
Seasoned professional with deep business and functional expertise, strong stakeholder management skills
#LI-GG1
#LI-Hybrid

Salary Range:

$114,700 - 194,900 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About the company

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Company Size

10,001+

Company Stage

IPO

Headquarters

Chicago, Illinois

Founded

1889

Get referred to Northern Trust

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Simplify's Take

What believers are saying

Northern Trust extended BT Pension Scheme servicing on August 12, 2026, deepening UK pensions.
Northern Trust expanded Singapore unit-trust servicing with Perpetual, broadening Asia-Pacific distribution on September 2026.
Northern Trust Asset Management hired Amy Johnston on September 1, 2026 to drive institutional growth.

What critics are saying

Elizabeth Madden sued Northern Trust on January 28, 2026 over alleged trust theft.
Dave Fox retires by March 31, 2027, forcing a CFO search during execution.
Warwickshire’s £3.6 billion mandate barely moves a $20.0T platform, exposing commoditized pricing.

What makes Northern Trust unique

Northern Trust held $20.0T AUC/A and $2.0T AUM on June 30, 2026.
Its integrated wealth, custody, and fund-administration platform wins sticky mandates like BTPS and Warwickshire.
Chicago-rooted trust expertise still anchors Delaware and Nevada fiduciary services under Cynthia Brown.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Hybrid Work Options

Growth & Insights and Company News

6 month growth

11%

1 year growth

11%

2 year growth

11%

WealthBriefingAsia

Oct 22nd, 2026

Northern Trust third quarter net income rises 40 per cent, wealth fees rise.

Northern Trust third quarter net income rises 40 per cent, wealth fees rise. Editorial Staff 22 October 2026 The Chicago-based bank's wealth management fees rose 9 per cent to $611.5 million, led by a 16 per cent rise in Global Family Office fees, as AuM reached $1.963 trillion. Northern Trust has reported third-quarter 2026 net income of $642.9 million, up 40 per cent from $457.6 million a year earlier. Diluted earnings per share were $3.40, against $2.29 in the prior-year quarter. Total revenues, which include trust, investment and other servicing fees and net interest income, rose 13 per cent year-on-year to $2.302 billion. Profit was down from the second quarter, when net income was $792.2 million and diluted earnings per share were $4.23, it said in a statement yesterday. Wealth management trust, investment and other servicing fees rose 9 per cent to $611.5 million. Global Family Office fees grew 16 per cent to $117.2 million, while private wealth fees rose 8 per cent to $494.3 million. The quarter included $48.7 million of pre-tax gains, or $36.8 million after tax, recognised in other operating income. Of that, $34 million came from the sale of the guardianship services business. The remaining $14.7 million related to Northern Trust's participation in Visa's second exchange offer. AuM rose 11 per cent from the end of September 2025 to $1.963 trillion. Assets under custody rose 9 per cent to $15.8 trillion. The bank's Common Equity Tier 1 ratio was 12.4 per cent on a standardised basis, unchanged from a year earlier. Shares in the bank have risen about 19.5 per cent since the start of the year. Northern Trust's custody rivals reported last week. At BNY, net income applicable to common shareholders rose 20 per cent year-on-year to $1.608 billion, with total fee revenue up 12 per cent. BNY's assets under custody and administration rose 10 per cent to $63.4 trillion, while AuM grew 2 per cent to $2.2 trillion. Its CET1 ratio fell to 10.9 per cent from 11.7 per cent a year earlier.

Yahoo Finance

Oct 21st, 2026

Northern Trust unveils $3.5B buyback as CFO to retire and operating leverage hits 600 basis points

Northern Trust expects 500 basis points or more of operating leverage for full-year 2026, after posting 600 basis points of positive operating leverage in the third quarter. Management said the gains are sustainable and stem from a multi-year reorganisation around a capability-based operating model. Chief financial officer Dave Fox will retire after the first quarter of 2027. The company announced a new $3.5 billion share repurchase authorisation. Results included a $34 million pre-tax gain from selling its guardianship services business and a $14.7 million gain from the second Visa exchange offer. It also built a $5 million reserve after a commercial real estate charge-off. In the first quarter of 2027, Northern Trust plans to convert six Northern Funds, holding about $33 billion in assets, into ETFs.

Family Wealth Report

Oct 21st, 2026

Northern Trust Q3 net income rises 40 per cent, wealth fees climb.

Northern Trust Q3 net income rises 40 per cent, wealth fees climb. Editorial Staff October 21, 2026 The Chicago-based bank's wealth management fees rose 9 per cent to $611.5 million, led by a 16 per cent rise in Global Family Office fees, as AuM reached $1.963 trillion. Northern Trust has reported third-quarter 2026 net income of $642.9 million, up 40 per cent from $457.6 million a year earlier. Diluted earnings per share were $3.40, against $2.29 in the prior-year quarter. Total revenues, which include trust, investment and other servicing fees and net interest income, rose 13 per cent year-on-year to $2.302 billion. Profit was down from the second quarter, when net income was $792.2 million and diluted earnings per share were $4.23, it said in a statement today. Wealth management trust, investment and other servicing fees rose 9 per cent to $611.5 million. Global Family Office fees grew 16 per cent to $117.2 million, while private wealth fees rose 8 per cent to $494.3 million. The quarter included $48.7 million of pre-tax gains, or $36.8 million after tax, recognized in other operating income. Of that, $34 million came from the sale of the guardianship services business. The remaining $14.7 million related to Northern Trust's participation in Visa's second exchange offer. AuM rose 11 per cent from the end of September 2025 to $1.963 trillion. Assets under custody rose 9 per cent to $15.8 trillion. The bank's Common Equity Tier 1 ratio was 12.4 per cent on a standardized basis, unchanged from a year earlier. Northern Trust shares have risen about 19.5 per cent since the start of 2026. Northern Trust's custody rivals reported last week. At BNY, net income applicable to common shareholders rose 20 per cent year-on-year to $1.608 billion, with total fee revenue up 12 per cent. BNY's assets under custody and administration rose 10 per cent to $63.4 trillion, while AuM grew 2 per cent to $2.2 trillion. Its CET1 ratio fell to 10.9 per cent from 11.7 per cent a year earlier.

cash.ch

Oct 6th, 2026

UBS transfers former CS fund administration businesses to Northern Trust.

UBS transfers former CS fund administration businesses to Northern Trust. The major bank UBS is transferring Credit Suisse's former fund administration businesses in Switzerland and Luxembourg to Northern Trust. It is thereby expanding its collaboration with the US financial services provider. 06.10.2026 03:05 The Swiss and Luxembourg UBS Management Companies would also expand their existing fund administration agreement with Northern Trust to investment funds for which UBS currently still provides this service, UBS announced on Thursday. UBS itself would withdraw from the fund administration business. The transaction is expected to close in the second quarter of 2027. According to the information, the migration of fund administration services to Northern Trust is to be implemented over a period of two years. UBS had already sold its Swiss and Luxembourg fund administration business for traditional investments to Northern Trust in 2017 and at the same time entered into a long-term service agreement. The CS fund administration business was integrated into UBS in the course of the CS takeover in 2023. Simplification of the Luxembourg company. At the same time, UBS wants to simplify the operating model of its Luxembourg Management Company, the statement continues. It wants to focus there primarily on the servicing of in-house funds. Universal Investment has been selected as the preferred external fund company. UBS thereby wants to ensure a long-term solution for its white-labelling clients in Luxembourg.

MarketScreener

Oct 5th, 2026

Northern Trust Wealth Management continues Northeast Region expansion with two Senior appointments.

Northern Trust Wealth Management continues Northeast Region expansion with two Senior appointments. Published on 10/05/2026 at 08:06 am EDT Business Wire Northern Trust Wealth Management has appointed Beth Emswiler and Andrew Borner as Senior Managing Directors in the Northeast Region. Emswiler is based in New York, while Borner is based in Greenwich, Connecticut, strengthening the firm's investment capabilities and client leadership in both markets. The appointments build on Northern Trust's recent hiring momentum, following the expansion of its Family Office Solutions team in New York and the addition of Senior Relationship Managers Gloria Fieldcamp and James Le Rose. "Clients expect us to understand both the complexity of substantial wealth and the personal goals it supports," Northeast Region President Katie Nixon said. "Beth brings considerable investment experience, while Andrew has spent his career earning the trust of families. Together, they will help us bring the full breadth of Northern Trust to more clients." Emswiler joins Northern Trust from Citi Private Bank, where she served as head of investments for Metro New York and led investment solutions for ultra-high-net-worth clients and family offices. Her more than three-decade career includes leadership roles across private banking, equities, sales and trading, capital markets and investment advisory. Borner brings more than 30 years of experience and most recently served as BNY's market president for Connecticut and Long Island. He was responsible for new business development and worked directly with individuals, families, trusts and foundations to develop and implement comprehensive investment and wealth plans. Northern Trust Wealth Management is a premier private bank serving affluent individuals and families, family offices, foundations and endowments, and privately held businesses. Northern Trust Wealth Management, which combines deep expertise with innovative technology and service excellence, had US$534 billion in assets under management as of June 30, 2026. The Northern Trust Company is an Equal Housing Lender. Member FDIC. About Northern Trust Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of wealth management, asset servicing, asset management and banking services to corporations, institutions, affluent families and individuals. Founded in Chicago in 1889, Northern Trust has a global presence with offices in 24 U.S. states and Washington, D.C., and across 22 locations in Canada, Europe, the Middle East and the Asia-Pacific region. As of June 30, 2026, Northern Trust had assets under custody/administration of US$20.0 trillion, and assets under management of US$2.0 trillion. For more than 135 years, Northern Trust has earned distinction as an industry leader for exceptional service, financial expertise, integrity and innovation. View source version on businesswire.com: https://www.businesswire.com/news/home/20261005894356/en/ (C) Business Wire - 2026

Northern Trust

Process Discovery & Design Lead Business Analyst

About the job