Investment Specialist II
Posted on 2/3/2024
SoFi

1,001-5,000 employees

Lender and financial services provider
Company Overview
SoFi’s mission is to help people reach financial independence to realize their ambitions.
Financial Services
Data & Analytics
Venture Capital

Company Stage

N/A

Total Funding

$6.2B

Founded

2011

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

12%
Locations
Cottonwood Heights, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Operations & Logistics
Customer Success & Support
Requirements
  • Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66
  • Must maintain all necessary professional certifications required for the role
  • Bachelor’s degree preferred, but a combination of education and experience may be considered in lieu of a degree
  • 2+ years of financial services experience required, preferably assisting customers in a service environment
  • Experience and understanding of margin and option concepts, rules and regulations
  • Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset
  • Deep understanding of financial concepts
  • Ability to identify, meet, and follow through with client needs and requirements
  • Self-starter, problem-solver, and a goal-oriented team player with a ‘no job is beneath me’ attitude
  • Ability to work independently and perform multiple tasks efficiently
  • Organized with strong attention to detail
  • Show curiosity and confidence when dealing with clients and able to ask for help when needed
  • Must successfully clear FINRA fingerprint background check
Responsibilities
  • Support members over the phone, chat, and email
  • Educate and assist members on margin, options, equities and crypto
  • Problem solve any operational or technical issues pertaining to SoFi Invest products
  • Perform ongoing monitoring of member accounts with attention to detail and accuracy
  • Work with SoFi’s custodial platform as needed to open, fund, and transact in member accounts
  • Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members
  • Assess the member’s financial situation and goals through one-on-one inbound calls
  • Educate members on the benefits and value of Brokerage and Robo accounts
  • Work with members who would like to open an investment account to help them understand the offering, benefits, and account opening process
  • Educate members on terms and processes associated with BrokerageCrypto and Robo accounts
  • Discuss and explain investment performance and decisions with current wealth members
  • Provide member’s operational support for specific investment-related questions and issues
Desired Qualifications
  • Experience with corporate actions
  • Experience with margin/investment risk
  • Series 4
  • Series 24