Quality Manager

Job Description

Implement and maintain the quality system at the SGS Randfontein Facility (Geochem and Affiliates) to ensure full compliance with ISO 17025:2005, SGS SA high-level procedures, and SGS Global requirements.

SPECIFIC RESPONSIBILITIES

• Operate to the highest standard of ethics as directed by the SGS integrity policy.
• Participate in strategic planning relating to the quality function in all sections within the facility.
• Fulfill the role of Quality Manager as per ISO17025.
• Maintain documentation and standard operating procedures required to comply with laboratory ISO accreditation.
• Facilitate and monitor the method validation process under the testing scope.
• Review quality control data for trends and biases. Raise IRs for non-conforming data.
• Determine control limits for standard reference materials and update the LIMS system.
• Facilitate external audits, follow up, and resolve external audit action items.
• Review PT results and raise IR’s for non-conforming data.
• Evaluate, review, and monitor re-assays within the facility.
• Coordinate the database for re-assay billing.
• Manage document control for the laboratory.
• Ensure Management of Change is followed for any quality system changes.
• Coordinate and administer the quality improvement systems.
• Assist with the evaluation and root cause analysis for proficiency testing data.
• Investigate customer complaints and improvement requests with assistance from Section Managers.
• Provide planned quality-related training and awareness as required.
• Facilitate and plan all management reviews.
• Comply with health, safety, and environmental acts, regulations, and requirements.
• Work with a safety-conscious attitude and demonstrate good and safe work habits.
• Actively participate in the Laboratory continuous improvement program (WCS).
• Apply the Check status process and use the Stop Work Authority whenever the control of risks is not clearly established and understood.
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by the direct line manager.
• Responsible for training on new methods and/or procedures.
• Responsible for all deadlines relating to the quality system. (IR’s, Audit NCs, and Customer Complaints).

Qualifications

Education

• BSc, BTech, or National Diploma in Analytical Chemistry or Science and/or proven years of laboratory knowledge, skills, and experience sufficient to be recognized as a qualification through Recognition of Prior Learning
• ISO or College Quality Assurance Program Diploma
• Grade 12 / Matric or N3 with Mathematics and Science as subjects

Experience

• 8 years' work experience in a testing environment
• 5 years of management system experience (ISO 9000, 17025, or other)
• Advanced Microsoft software experience
• Document and report writing experience.
• Statistical Quality Control knowledge

Additional Information

COMPLIANCE & AUTHORITY 

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified, or when nonconformity is identified.