Digital Workplace Administrator

Bachelor’s degree or equivalent education in Computer Science, Information Systems, Information Technology, or related field.

Minimum of 3 years of hands-on experience administering Microsoft 365, including Exchange Online, Microsoft Teams, and OneDrive in a large enterprise environment.

Strong knowledge of Microsoft 365 administration and security best practices.

Demonstrated experience developing, maintaining, and troubleshooting PowerShell scripts and automation solutions, including integrations with Microsoft Graph API.

Working knowledge of mail flow, DNS records, directory synchronization, and troubleshooting associated identity and messaging services.

Familiarity with spam and email filtering solutions.

Experience using GitHub or a similar platform to manage scripts and automation.

Understanding of service desk operations and ITIL practices.

Ability to work independently, prioritize operational needs, and take initiative in improving services.

Experience supporting large enterprise environments.

Experience with Ansible, n8n, or other automation tools is preferred.

Understanding of CI/CD principles is preferred.

Microsoft 365 certifications relevant to administration, security, or collaboration services are preferred.

Familiarity with generative AI tools and their responsible use in day-to-day work is preferred.

Clear written and verbal communication skills.

Strong interpersonal skills and the ability to work effectively with global teams.

Self-motivated, organized, and able to manage multiple priorities.

Careful attention to detail and a practical, methodical approach to problem-solving.

Commitment to documentation and continuous learning.

Demonstrated learning mindset with a willingness to learn new technologies, automation practices, and emerging Microsoft 365 capabilities.

Professional conduct and alignment with NOV’s values and leadership principles.

Administer, monitor, maintain, improve Microsoft 365 services, including Exchange Online and Microsoft Teams and related platforms.

Monitor and maintain mail filtering and unified communications services, including mail flow and related configurations.

Maintain secure configurations, policies, and access controls; monitor issues and address risks.

Troubleshoot service incidents and problems, contribute to change management, and maintain clear operational documentation.

Implement and maintain Microsoft 365 and Exchange Online policies and integrations.

Assist with data and application migrations related to mergers and acquisitions.

Build and maintain secure automation for administration and operational tasks using PowerShell and, where appropriate, Ansible or other tools.

Identify opportunities to improve reliability, security, automation, and end-user experience across the environment.

Monitor service health and respond to operational issues affecting collaboration and communication services.

Maintain and troubleshoot mail flow, DNS records, directory synchronization, and related services.

Support spam filtering and email protection solutions.

Develop and maintain PowerShell scripts and automation workflows to improve operational efficiency.

Support integrations using Microsoft Graph and related Microsoft 365 technologies.

Manage and maintain scripts and automation assets using GitHub or similar platforms.

Participate in service improvement initiatives and operational excellence activities.

Support change management activities and ensure defined processes are followed consistently.

Develop and maintain operational documentation, procedures, and knowledge of articles.

Collaborate with global teams to ensure effective and reliable service delivery.

Support security best practices and compliance requirements within the Microsoft 365 environment.

Contribute to the continuous improvement of administration, automation, and support processes.