Agency Operation & Content Support Project Intern
TikTok
Agency Operation & Content Support Project Intern
TikTok
Short-form video platform with ads
About Our Team TikTok LIVE Team is committed to creating real-time interactive scenes. As a new form of content, livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships to authors; It provides robust and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for the expansion of ecological boundaries. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Responsibilities： 1. Provide daily support for Creator Networks: handle inquiries and support tickets, deliver clear solutions promptly, maintain service standards, track issues with accurate case notes, and summarize recurring questions into self-serve resources (FAQs, guides). 2. Maintain and optimize the Creator Network Support Hub: update self-service materials, identify workflow improvement opportunities, and manage tracking systems to assist Agency Managers in efficient task completion. 3. Support LIVE agency campaign operations: assist in the full process from setup to post-review, help prepare training materials, coordinate campaign tracking and performance summaries, and collaborate with regional/global teams. 4. Undertake TikTok Creator Network marketing support: engage with the community, create and edit short videos, design brand-consistent visuals, analyze campaign performance, assist with administrative tasks and event organization, and track content engagement metrics. 5. Collaborate with product teams: collect and relay agency feedback, support new product feature testing and documentation, update onboarding SOPs, and prepare weekly updates using dashboards and trackers. 6. Onboard new Creator Networks: welcome new members, share weekly tips and monthly digests, and communicate product/policy updates clearly and timely.
Minimum Qualifications 1. Available to undertake a 6-month internship commitment, with a minimum weekly on-site presence of 3 days. 2. Demonstrated exceptional organizational abilities, with a proven track record of managing multiple tasks simultaneously while maintaining precision and clarity. 3. A proactive, solution-focused communicator with a genuine passion for supporting and assisting others. 4. Meticulous attention to detail, coupled with a strong sense of ownership and consistent reliability in task execution. Preferred Qualifications 1. Demonstrated interest or hands-on experience in technology, media, creator economy, or platform operations. 2. Familiarity with support tools, ticketing systems, and data analytics dashboards. 3. An inquisitive mindset with a strong desire to understand the operational mechanics of large-scale platforms. 4. Ability to translate data insights and pattern recognition into actionable, impactful process improvements. If you have any questions, please reach out to us at [email protected]
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Acknowledgment of Country
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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