GEA Group

Global provider of processing equipment

Service Technician

Equipment Field ServiceUpdated on Nov 12

Full-timeShah Alam, Selangor, MalaysiaNo salary listed

About the Job

Requirements

A diploma or certificate in Refrigeration, Electrical Engineering, Mechanical Engineering, or equivalent is required.
The position is open to fresh graduates.
Good oral, written, and presentation skills in Bahasa Malaysia and English are essential.
Good computer skills, including sound knowledge of Microsoft Office, are required.
The candidate must be able to travel occasionally throughout Malaysia for short durations of 5–6 days per month.
The candidate must be able to communicate and deal professionally with internal and external clients.

Responsibilities

Provide service sales support and execute projects for the Grasso industrial refrigeration product group, including ammonia refrigeration.
Provide customer technical support and coordinate warranty claims.
Provide internal technical consulting for sales and other team members.
Understand customer requirements and provide technical sales support.
Oversee overhauling of screw and reciprocating compressors.
Oversee installation and commissioning of new compressors.
Take over service projects and execute field services upon confirmation.
Meet customers for technical discussions and service-project or field-service execution.
Supervise projects and coordinate with subcontractors.
Troubleshoot control systems and mechanical and electrical issues.
Manage service projects within the stipulated budget.
Prepare instruction manuals and train operational and maintenance personnel.
Ensure colleagues and contractors involved in site work adhere to safety requirements.
Commission equipment and plants and train operators.
Coordinate post-sales activities.
Prepare weekly timesheets and service or commissioning reports.

Desired Qualifications

Knowledge of the industrial refrigeration sector is advantageous.
Good oral, written, and presentation skills are desirable.
Candidates with more experience may be considered for a Service Engineer role.

Responsibilities / Tasks

This role reports to the Director Service in Malaysia.

Technical Handling of Product Group- (Grasso) Industrial Refrigeration (Ammonia):

Provide Service Sales Support and Project execution
Provide customer technical support and coordinate warranty claims
Provide Internal technical consulting for sales and other team members
Necessity to travel throughout Malaysia

Service Sales Support and Project execution

Technical support: understand customer requirements and provide technical sales support
Oversee overhauling of Screw and Reciprocating compressors
Oversee installation and commissioning of new compressors
Take over service projects and field services execution upon confirmation
Meet customer for technical discussion and service projects / field service execution
Project Supervising and coordinate to the sub-contractor
Troubleshooting the control system / Mechanical / Electrical
Manage service projects within the stipulated budget
Preparation for Instruction Manuals and Training of Operational / Maintenance Personnel.
Ensure safety adherence of all colleagues and contractors involved in the site works
Equipment/plant commissioning and operator training
Post-sales coordination
Prepare weekly timesheets and service/commissioning reports

Your Profile / Qualifications

Diploma/Certificate holder in Refrigeration/Electrical/Mechanical Engineering or equivalent
Open for fresh graduates
Process knowledge in industrial refrigeration sector will be an advantage
Good oral, written and presentation skills in Bahasa Malaysia and English language are essential
Good computer skills with sound knowledge of Microsoft Office
Proactive, Independent, highly motivated and open-minded
Team player with strong interpersonal skills
Able to communicate/deal professionally with both internal and external clients.
Good oral, written and presentation skills would be desirable.
Able to travel occasionally for short duration of 5-6 days per month throughout Malaysia
Those with more experience will be considered for a Service Engineer

At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.

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About the Company

GEA Group

Global provider of processing equipment

GEA Group provides systems and components for processing in the food, beverage, and pharmaceutical industries, offering end-to-end process solutions from engineering and installation to service. Its equipment forms integrated processing lines that transform raw materials into finished products, with customizable modules for drying, separation, heating/cooling, and sanitation. It differentiates itself through a long history, global scale, and a diversified portfolio built via strategic acquisitions, enabling complete, one-stop project delivery. Its goal is to advance technologies and expand its impact by delivering reliable, efficient processing solutions that support sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Düsseldorf, Germany
Founded: 1881

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