Post Order Supervisor

Job Description

Tesla is looking for a Post Order Support Supervisor to lead an inbound support team focused on delivering efficient and high-quality customer experiences. In this role, you’ll manage day-to-day operations, coach your team, and ensure we meet the evolving needs of our growing vehicle fleet and customers.

You’ll be responsible for developing team members through regular feedback and performance management, monitoring team metrics and making real-time adjustments to drive results, driving process improvements based on customer trends and operational needs, and partnering with internal teams to resolve issues and implement changes quickly.

We’re looking for hands-on leaders with strong technical skills, operational focus, and the ability to lead through change. You should be comfortable owning outcomes, solving problems, and holding a high bar for customer experience. This is a fast-paced role where expectations are high, priorities shift quickly, and execution matters.

Job Responsibilities

• Understand and own every aspect of your team’s performance including but not limited to Coaching, development, One on One and providing real time feedback
• Effectively time manage, handle multiple priorities, organize workload, and meet deadlines. Regularly give and receive feedback to peers, direct reports and managers
• Responsible for driving continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams
• Act as a champion of safety, efficiency, quality, and overall excellence in all your actions and decisions
• Lead by emanating positivity and accountability. Build and foster and environment of inclusivity, collaboration, and diversity of thought
• Work cross functionally to recommend and drive necessary process and system improvements for your dedicated region
• Demonstrate fluency in all markets requirements and processes related to customer service

Job Requirements

• 1+ years of leadership experience in a call center or customer service industry
• Exceptional written and oral communication skills
• Ability to coach and cultivate a successful team without focusing on metrics
• Knowledge of existing systems and process for the department in which applying
• Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
• Ability to work evening hours, weekends, and holidays. Ability to problem solve, prioritize multiple projects, and adhere to business-critical deadlines. Flexible schedule and availability for assisting team 24/7