Dell Technologies

Makes PCs, AI servers and data storage systems

Field Service Engineer 2

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeUnited States$74k - $96k

About the Job

Requirements

Five or more years of professional experience, plus either an Associate's degree in a technical discipline or an equivalent combination of professional experience and education.
Experience delivering technical field services supporting hardware and software at client sites.
Experience in a customer-facing role, including reporting and presenting to all levels of the organization.
Experience working at client locations with large, concentrated deployments of assets, and experience with networking and fiber.
Ability to lift at least 50 pounds waist high to replace components on server stacks.

Responsibilities

Triage issues with direction from Dell support.
Execute plans of action from Dell Domain Engineer/L3 and communicate through Teams, email, and phone.
Document plan-of-action results, logs, and service reports, including part numbers and PPID of old and new parts replaced, and send them to Dell via case email.
Reseat, swap, or replace parts and upgrade firmware as needed.
Test and validate servers by running diagnostics and capturing and uploading logs.
Collaborate with peers and use technical expertise, diagnostic tools, and analytical practices to resolve customer issues.
Deliver on-site customer support and create a positive customer experience.

Desired Qualifications

Dell EMC Proven Professional Specialist Level certification, with one or more of CPSD (Converged, Hyper Converged) and Server (PowerEdge).
Industry certifications such as CompTIA Tech+, A+, Security+, or Network+, and networking certifications such as CCNA or equivalent.

Field Services Engineer 2

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer 2 on our Field Service Team in Lancaster, Pennsylvania.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
Experience delivering technical Field Services supporting hardware and software at client sites
Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks

Desirable Requirements:

Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)
Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $74,000 - 96,000.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

What you’ll achieve

As a Field Service Engineer, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

You will:

Triage issues with direction from Dell support
Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
Reseating parts, swap or replace parts, upgrading firmware as needed
Sever testing and validation (running diagnostics, capturing & uploading logs)

About the Company

Dell Technologies

Makes PCs, AI servers and data storage systems

Dell Technologies makes laptops, desktops, servers, data storage and networking equipment for businesses, governments, schools and consumers, and it builds many of the server racks inside large AI data centers. In 2016 it completed its $67 billion purchase of storage maker EMC, then the largest technology deal ever. One division sells PCs, monitors and Alienware gaming computers, while the other sells PowerEdge servers, storage arrays and networking gear to companies running their own data centers. Dell earns money from those hardware sales plus support, financing and subscription services. Michael Dell founded the company in 1984 from his University of Texas dorm room, and it is based in Round Rock, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Round Rock, TX
Founded: 1984

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