Breast Care Navigation Coordinator

Why Join Us? 

For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities within New Jersey and Pennsylvania. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all that we do around their unique needs. And we do all we can for patients, going the extra mile to see that they’re supported, informed and getting the one-on-one care and service they deserve.

The Breast Care Navigation Coordinator provides comprehensive patient navigation, care coordination, and administrative support within a high-volume breast surgical oncology practice. This position serves as a central point of contact for patients requiring breast imaging, biopsy coordination, medical oncology and radiation oncology referrals, and ongoing follow-up services.

Working collaboratively with breast surgeons, clinical teams, oncology providers, and imaging facilities, the coordinator facilitates timely access to services, monitors outstanding care needs, and helps patients navigate their care journey. The role also supports daily office operations to promote efficient workflows, continuity of care, and positive patient experience.

Breast Imaging and Biopsy Coordination

• Coordinate diagnostic breast imaging and image-guided biopsy appointments with internal and external facilities.
• Maintain centralized tracking of ordered, scheduled, completed, and outstanding biopsies.
• Monitor receipt of imaging and pathology reports and ensure timely routing to the appropriate provider for clinical review.
• Follow up on missed appointments, delayed results, and incomplete diagnostic services.
• Facilitate communication among imaging facilities, providers, and patients regarding scheduling and administrative follow-up.
• Escalate outstanding or time-sensitive concerns to the appropriate clinical team.

Patient Navigation and Continuity of Care

• Serve as a primary non-clinical point of contact for patients throughout their breast care journey.
• Assist patients in navigating appointments, referrals, diagnostic services, and treatment-related scheduling.
• Identify and help resolve non-clinical barriers to care, including scheduling, transportation, access to services, and administrative requirements.
• Provide patients with approved educational resources and direct clinical questions to licensed healthcare professionals.
• Conduct administrative follow-up to promote timely completion of recommended services.
• Coordinate communication among patients, providers, and multidisciplinary care teams.
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Medical and Radiation Oncology Coordination

• Coordinate referrals and consultations with medical oncology and radiation oncology.
• Facilitate transfer of medical records, imaging, pathology reports, and other required documentation.
• Track referral status and confirm appointment scheduling and completion.
• Follow up on outstanding consultations and communicate delays or barriers to the appropriate care team.
• Support multidisciplinary care coordination and continuity between breast surgery and oncology services.
• Office Operations and Provider Support
• Provide administrative support to breast surgery providers and office personnel.
• Assist with patient calls, appointment coordination, records requests, disability forms, and other administrative needs.
• Collaborate with front desk staff, surgical schedulers, and clinical personnel to maintain efficient patient flow.
• Support provider scheduling adjustments and administrative follow-up requests.
• Utilize EMR System, Hospital EMRs, Microsoft Suite ,Practice PMS Systems and patient experience software
• Provide operational cross-coverage as needed while prioritizing time-sensitive navigation and coordination responsibilities.

Documentation, Tracking and Quality Improvement

• Maintain accurate documentation of patient outreach, biopsies, oncology referrals, and outstanding services within the electronic medical record.
• Monitor tracking systems to identify delays, incomplete services, and opportunities for workflow improvement.
• Provide routine status updates to providers and operational leadership.
• Participate in the development and standardization of patient navigation and coordination workflows.
• Maintain patient confidentiality and adhere to organizational policies and applicable regulatory requirements.

Education

• High school diploma or equivalent required.
• Associate's or bachelor's degree in healthcare administration or related field preferred.
• Completion of patient navigation course or certification preferred but not required

Experience

• Minimum two years of experience in healthcare coordination, patient navigation, oncology administration, or medical office operations preferred.
• Prior experience in breast surgery, oncology, diagnostic imaging, or multidisciplinary specialty care strongly preferred.
• Experience with electronic medical records preferred.

Pay Range: $28/hr - $32/hr

Pay Transparency: The above reflects the anticipated pay range for this position. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

We are proud to offer a comprehensive benefit package and paid time off. The health benefits include immediate eligibility for medical, dental, vision, life, disability, HSA, FSA and other ancillary benefits. We also offer a 401(k) plan with company contribution, profit sharing, tuition assistance and employee referral bonus.