AYANA Hospitality

Global hospitality group developing iconic destinations

Korean Guest Relations Officer

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeBali, IndonesiaNo salary listedIn-person

About the Job

Requirements

Open to Indonesian citizens with fluent Korean language proficiency.
A minimum of one year of relevant experience in Guest Relations, Guest Services, Front Office, or a similar position within a luxury hotel or resort is required.
Fluency in Korean and English, both written and spoken, is required.
A diploma or bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field is required.
Experience with OPERA or another hotel operating system is advantageous.
Ability to remain calm and composed in a fast-paced environment is required.

Responsibilities

Review daily arrival lists and prepare for the arrival of Korean-speaking guests.
Provide warm, personalized, and attentive service to guests throughout their stay.
Assist VIP and special-category guests with their requests and ensure their expectations are met.
Prepare and coordinate welcome amenities, guest information, and relevant collateral prior to arrival.
Provide accurate information regarding hotel facilities, services, dining venues, and resort activities.
Anticipate guest needs and establish positive, professional relationships with guests.
Assist guests with transportation, dining reservations, activities, and other special requests.
Handle guest inquiries and concerns professionally, ensuring timely follow-up and appropriate resolution.
Coordinate with relevant departments to ensure seamless and personalized guest experiences.
Address guest complaints professionally and escalate complex matters to the Guest Relations Manager when required.
Maintain service standards in accordance with the hotel's policies and procedures.
Ensure compliance with applicable health, safety, quality, and operational standards.

Desired Qualifications

Experience with OPERA or another hotel operating system is an advantage.

Korean Guest Relations Officer | AYANA BALI

AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2026-08-24

Workplace: on_site

Department: Rooms

Description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

Review daily arrival lists and prepare for the arrival of Korean-speaking guests.
Provide warm, personalized, and attentive service to guests throughout their stay.
Assist VIP and special-category guests with their requests and ensure their expectations are met.
Prepare and coordinate welcome amenities, guest information, and relevant collateral prior to arrival.
Provide accurate information regarding hotel facilities, services, dining venues, and resort activities.
Proactively anticipate guest needs and establish positive, professional relationships with guests.
Assist guests with various arrangements, including transportation, dining reservations, activities, and other special requests.
Handle guest inquiries and concerns professionally, ensuring timely follow-up and appropriate resolution.
Coordinate with relevant departments to ensure seamless and personalized guest experiences.
Address guest complaints with professionalism and escalate complex matters to the Guest Relations Manager when required.
Maintain a high standard of service in accordance with AYANA’s service standards, policies, and procedures.
Ensure compliance with applicable health, safety, quality, and operational standards.

Requirements

Open to Indonesian citizens with fluent Korean language proficiency.
Minimum 1 year of relevant experience in Guest Relations, Guest Services, Front Office, or a similar position within a luxury hotel or resort.
Fluent in Korean and English, both written and spoken.
Strong interpersonal and communication skills with a genuine passion for delivering exceptional guest experiences.
Experience with OPERA or other hotel operating systems is an advantage.
Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field.
Well-groomed, professional, confident, and able to represent the hotel with a high level of professionalism.
Strong problem-solving skills with the ability to remain calm and composed in a fast-paced environment.
Flexible, team-oriented, and able to work effectively with guests and colleagues from diverse cultural backgrounds.

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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