Diebold Nixdorf

Global financial and retail technology provider

Director Global Strategic Accounts

Account ManagementPosted on Nov 9

Full-timeCiudad López Mateos, State of Mexico, MexicoNo salary listed

About the Job

Requirements

At least 8 years of strategic, global, or enterprise account leadership experience in commercially accountable roles.
Proven ownership of large, complex accounts representing $50M or more in annual revenue, with responsibility for retention, growth, and profitability.
Track record of achieving at least 4% annual growth and expanding strategic customer relationships.
Strong experience with C-suite relationship management, strategic account planning, and complex negotiations.
Strong commercial and financial acumen across revenue, margin, pricing, forecasting, renewals, and contracts.
Experience leading global, cross-functional teams through influence in a matrixed organization.
Experience selling complex technology, software, services, or managed-services solutions.
Proficiency with CRM platforms such as Salesforce and Microsoft 365.
Ability to travel up to 50%.

Responsibilities

Own the global strategy and commercial performance of strategic accounts representing $50M or more in annual revenue.
Develop and execute multi-year account plans focused on retention, profitable growth, renewals, risk, and expansion.
Drive at least 4% year-over-year growth across hardware, software, services, managed services, modernization, and payments solutions.
Build trusted relationships with C-suite executives and senior decision-makers, serving as a strategic advisor.
Lead complex proposals and negotiations involving pricing, contracts, renewals, service levels, and commercial terms.
Mobilize global, cross-functional teams to deliver a coordinated customer experience and achieve customer commitments.
Maintain executive oversight of service performance, service-level agreements, implementations, and risks, driving timely resolution of issues.
Use CRM, financial, and operational insights to manage revenue, margin, pipeline, forecasts, customer health, and growth opportunities.

Desired Qualifications

Experience in banking, financial services, payments, fintech, or enterprise technology.
Knowledge of ATM/self-service banking, payments, software, managed services, and modernization solutions.
Experience managing strategic accounts across multiple countries or regions.
Knowledge of Diebold Nixdorf products and solutions.

The Director, Global Strategic Accounts – Mexico is a senior individual contributor responsible for leading, protecting, and growing strategic global client relationships. This role owns the overall account strategy and commercial performance, building trusted executive relationships while mobilizing global teams to deliver customer outcomes and profitable growth.

The ideal candidate has experience managing $50M+ client relationships, delivering 4%+ year-over-year growth, and partnering with C-suite executives. Experience in banking, financial services, payments, or enterprise technology is strongly preferred, with knowledge of ATM/self-service banking, software, services, and managed solutions highly valued.

8–10+ years of strategic, global, or enterprise account leadership experience in commercially accountable roles.
Proven ownership of large, complex accounts representing $50M+ in annual revenue, with responsibility for retention, growth, and profitability.
Track record of achieving 4%+ annual growth and expanding strategic customer relationships.
Strong experience with C-suite relationship management, strategic account planning, and complex negotiations.
Strong commercial and financial acumen across revenue, margin, pricing, forecasting, renewals, and contracts.
Experience leading global, cross-functional teams through influence in a matrixed organization.
Experience selling complex technology, software, services, or managed-services solutions.
Excellent executive communication, negotiation, strategic planning, and problem-solving skills.
Proficiency with CRM platforms such as Salesforce and Microsoft 365; ability to travel up to 50%.

Preferred Qualifications

Experience in banking, financial services, payments, fintech, or enterprise technology.
Knowledge of ATM/self-service banking, payments, software, managed services, and modernization solutions.
Experience managing strategic accounts across multiple countries or regions.
Knowledge of Diebold Nixdorf products and solutions is a plus.

Own the global strategy and commercial performance of strategic accounts representing $50M+ in annual revenue.
Develop and execute multi-year account plans focused on retention, profitable growth, renewals, risk, and expansion.
Drive 4%+ year-over-year growth across hardware, software, services, managed services, modernization, and payments solutions.
Build trusted relationships with C-suite executives and senior decision-makers, serving as a strategic advisor.
Lead complex proposals and negotiations involving pricing, contracts, renewals, service levels, and commercial terms.
Mobilize global, cross-functional teams to deliver a coordinated customer experience and achieve customer commitments.
Maintain executive oversight of service performance, SLAs, implementations, and risks, driving timely resolution of issues.
Use CRM, financial, and operational insights to manage revenue, margin, pipeline, forecasts, customer health, and growth opportunities.

About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size: Not listed
Company stage: IPO
Headquarters: North Canton, OH
Founded: 1859

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