Housekeeping Floor Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role
Four Seasons Hotel Firenze is looking for a talented Housekeeping Floor Supervisor to join our team for the 2027 Summer Season.

As a member of the Housekeeping team, you will play a key role in ensuring our guest rooms and public areas consistently meet Four Seasons' exceptional standards. You will supervise Room Attendants and Linen Runners, monitor daily operations, and support the delivery of a seamless and memorable guest experience.

What You Will Do

• Supervise and inspect the work of Room Attendants and Linen Runners, ensuring the highest standards of cleanliness and presentation.
• Organize daily assignments, monitor progress, and ensure guest rooms are released promptly for arrival.
• Conduct detailed room inspections and provide coaching and training to team members as needed.
• Monitor guest floor areas, corridors, elevators, and linen closets to ensure cleanliness and adequate supplies.
• Coordinate with the Engineering team to address maintenance issues promptly.
• Handle guest requests and concerns professionally, ensuring timely resolution and guest satisfaction.
• Review occupancy forecasts and organize staffing and daily operations accordingly.
• Lead daily briefings and collaborate closely with other hotel departments and outsourced partners.
• Support inventories, purchasing activities, and other administrative tasks when required.
• Assist across other Housekeeping areas, including Public Areas, Laundry, Spa, and Back of House operations, when needed.

What You Bring

• Minimum of two years of Housekeeping experience in a luxury hospitality environment.
• Strong attention to detail and commitment to quality standards.
• Excellent leadership, communication, and organizational skills.
• Ability to coach, motivate, and provide constructive feedback to team members.
• Strong problem-solving skills and a proactive approach.
• Flexibility to work in a dynamic and fast-paced environment.
• Fluency in Italian and English.

What We Offer

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts at Four Seasons hotels worldwide
• Complimentary dry cleaning of uniforms
• Employee meals
• Staff accommodation, subject to availability

Schedule & Hours

• Full-time seasonal contract for the 2027 Summer Season
• Availability to work rotating shifts, including weekends and holidays, is required

The position is at the C1 level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract’s minimum standards and opportunities for growth based on experience