Front Desk Agent
StepStone Hospitality
Front Desk Agent
StepStone Hospitality
Manages hotels and restaurants for property owners
Description
Key Responsibilities:
Oversee daily front desk operations, including check-ins, check-outs, and guest assistance.
Generate and distribute necessary reports for management review
Address guest inquiries, concerns, and special requests with professionalism and efficiency.
Maintain a clean, organized, and welcoming front desk area.
Other duties as assigned
We are an Equal Opportunity Employer.
Requirements
Proficient with computer systems, Hilton brand systems experience a plus
Strong communication and interpersonal skills
Ability to handle difficult situations and maintain professionalism
High school education preferred; relevant training and experience required
Previous experience in a hotel environment preferred
Manages hotels and restaurants for property owners
StepStone Hospitality manages full-service and select-service hotels and restaurants for private and institutional owners. It takes on independent hotels as well as properties affiliated with major hotel brands, and the company works across hotels, resorts, and destination dining in U.S. hotel markets. Its operating business includes property management, food-and-beverage development, and asset management. StepStone also advises on rebranding and oversees hotel renovation or development projects, linking guest-facing operations with property investment priorities. Founded in 2009, StepStone Hospitality is headquartered in Providence, Rhode Island.
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