Internal Evaluator

Job Description:

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role

The Internal Evaluator is responsible for conducting and administering audits that evaluate JSX's operational processes, regulatory compliance, and adherence to established safety standards.

As a member of our Safety team, you'll plan, prepare, and execute internal evaluations in accordance with the Safety Policies and Procedures Manual (SPPM) and for the Internal Evaluation Program (IEP) Manual. You'll assess operational performance, document findings, conduct interviews and observations, and communicate audit results to organizational leadership. Your work will help identify potential hazards, evaluate risk controls, and recommend improvements that strengthen operational safety and compliance.

Beyond auditing, you'll support the administration and daily operation of JSX's Safety Management System (SMS), contribute to safety data analysis and root cause investigations, and help communicate emerging safety trends across the organization.

This role requires strong analytical skills, sound judgment, and the ability to engage effectively with Crewmembers and leaders across Flight Operations, Maintenance, Ground Operations, and other operational departments. You'll have the opportunity to influence meaningful improvements while supporting JSX's commitment to continuous safety improvement.

A Day in the Life

In this role, you'll:

Internal Evaluation & Auditing

• Plan, prepare, and conduct Internal Evaluation Program evaluations and audits in accordance with JSX's Safety Policies and Procedures Manual (SPPM) and IEP Manual.
• Evaluate operational processes, performance, and compliance with applicable FAA regulations, company policies, and established safety standards.
• Review operational and technical documentation against FAA requirements, regulatory standards, and approved procedures.
• Conduct and document interviews, observations, and operational assessments to evaluate compliance and identify potential hazards.
• Document findings, prepare comprehensive reports, and record results in the Company Reporting System.
• Facilitate evaluation/audit inbriefs and outbriefs with organizational leadership, clearly communicating findings, observations, and recommendations.
• Identify opportunities for process improvements and recommend policy or procedural changes to Safety Performance Assurance leadership.

Safety Programs & Risk Management

• Support the daily administration, management, and operation of JSX's SMS.
• Data analysis and root cause analysis to identify adverse events, operational trends, and potential safety risks.
• Assist with identifying hazards, evaluating existing risk controls, and recommending actions to improve safety performance.
• Support ongoing monitoring and evaluation of operational safety programs.
• Perform assigned responsibilities in accordance with directives established by the Director of Safety (DOS).

Safety Culture & Communication

• Promote a proactive safety culture through training, presentations, and professional interactions with Crewmembers and organizational stakeholders.
• Communicate evaluation/audit results, significant findings, and emerging safety trends to affected departments and leadership.
• Contribute to internal safety newsletters and other communications that share important trends, observations, and lessons learned.
• Participate in internal monitoring activities and engage with industry safety professionals through relevant conferences and events.
• Build collaborative relationships across departments to encourage safety awareness, regulatory compliance, and continuous improvement.

Program & Project Support

• Maintain accurate records, supporting documentation, and program reporting.
• Coordinate evaluation/audit activities, schedules, and related administrative requirements across multiple operating locations.
• Support project management activities and initiatives that improve the effectiveness of safety assurance programs.
• Assist with additional Safety Department projects and responsibilities as operational needs evolve.

Why You'll Love This Role

• Make a Meaningful Impact: Help identify risks, strengthen compliance, and improve processes that directly influence the safety of JSX's Crewmembers and Customers.
• Work Across the Airline: Collaborate with professionals from Flight Operations, Maintenance, Ground Operations, and other departments to evaluate how our operations function.
• Influence Continuous Improvement: Turn findings and safety data into actionable recommendations that strengthen operational performance.
• Engage With Leadership: Present findings, facilitate discussions, and partner with organizational leaders to support meaningful change.
• Expand Your Aviation Safety Expertise: Gain exposure to regulatory compliance, safety assurance, operational auditing, risk management, and ASAP administration.
• Experience a Dynamic Aviation Environment: Travel to operating locations, evaluate real-world processes, and contribute to a growing airline's commitment to safety excellence.

What Makes a Successful Internal Evaluator?

We're looking for someone who is:

• Safety-Focused: You recognize that safety and regulatory compliance are fundamental to every operational decision and never compromise on established standards.
• Analytical: You can evaluate complex information, identify trends, investigate potential risks, and develop well-supported conclusions.
• Detail-Oriented: You approach audits, technical documentation, and reporting with accuracy, consistency, and thoroughness.
• Objective: You assess information fairly, apply established standards consistently, and communicate findings based on evidence.
• Communicative: You can explain complex technical or operational findings clearly and facilitate productive discussions with Crewmembers and leadership.
• Collaborative: You build professional relationships across departments and understand that effective safety assurance requires cooperation and trust.
• Organized: You can manage audit schedules, documentation, reporting deadlines, and competing priorities with minimal supervision.
• Adaptable: You're comfortable responding to changing operational needs, traveling to different locations, and adjusting assignments with limited notice.
• Proactive: You take ownership of your responsibilities, identify opportunities for improvement, and follow through on commitments.
• Entrepreneurial: You bring fresh perspectives, challenge inefficient processes constructively, and seek innovative ways to strengthen JSX's safety programs and operational performance.

Required Experience

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Four-year degree in an Aviation Safety-related field, or at least four additional years of experience in Internal Evaluation Programs, auditing, project management, technical writing, or airline operations.
• Minimum of two years of aviation experience in a Part 121 or Part 135 operating environment.
• Airline operational experience in maintenance, flight operations, ground operations, or a related discipline.
• Experience conducting research, reviewing technical information, and preparing professional reports or documentation.
• Ability to audit and compare technical documents against FAA Dynamic Regulatory System (DRS) resources, FAA Data Collection Tools (DCTs), and/or other applicable regulatory standards.
• Ability to understand and interpret airline operational and technical documents, procedures, and data.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Word and Excel.
• Ability to manage projects, coordinate multiple assignments, and meet deadlines.
• Strong written and verbal communication skills, including the ability to clearly articulate complex situations and technical findings.
• Comfortable facilitating meetings and communicating with Crewmembers, business partners, and leaders at all organizational levels.
• Demonstrated ability to work independently, take initiative, and remain organized with minimal supervision.
• Strong attention to detail and effective time management skills.
• Ability to adapt to changing circumstances and operational priorities while maintaining professionalism.
• Flexibility to complete assignments with limited notice, outside normal business hours, and at various operating locations.

Preferred Experience

• Bachelor's degree or equivalent professional experience.
• One to two years of air carrier auditing experience.
• Previous experience working within an airline Safety Department.
• Experience conducting aviation safety evaluations, operational audits, risk assessments, or safety assurance activities.
• FAA Commercial Pilot or Airline Transport Pilot (ATP) certificate, Aircraft Dispatcher certificate, or Airframe and Powerplant (A&P) certificate.
• Working knowledge of applicable Code of Federal Regulations (CFRs), Operations Specifications (OpSpecs), FAA Order 8900.1, OSHA requirements, and other relevant regulatory guidance.
• Experience auditing to International Air Transport Association Operational Safety Audit (IOSA) standards or completion of IOSA conformance auditor training.
• Previous experience with a Department of Defense (DoD)-approved air carrier or conducting audits against DoD standards.
• Experience managing audit budgets, tracking expenses, or supporting audit program financial administration.
• Familiarity with aviation safety reporting systems, root cause analysis, and safety performance monitoring.
• Experience supporting ASAP or other aviation safety reporting and assurance programs.

Benefits & Perks

• Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer-paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for you and your qualifying immediate family.
• 401(k) Match: 50% of your first 8%.
• Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information

Travel Requirements: This position requires travel to JSX operating locations and other destinations as needed to support audit and safety program activities, averaging up to 50% travel.

Travel Documentation: Candidates must possess and maintain a valid passport or otherwise be cleared for international travel.

Schedule Flexibility: Audit assignments and operational needs may require work outside normal business hours, travel with limited advance notice, and flexibility in scheduling.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate, including emergencies, changes in workload, rush jobs, technical developments, or evolving business needs.

JSX seeks to provide equality of opportunity in all aspects of employment and to ensure all personnel activities—including recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination—remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Compensation Range:

$60,700.0 - $74,400.0

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.