IT Support Specialist 1

The Information Technology department is seeking an IT Support Specialist I to join our Service Desk team located at the Nevada National Security Site (NNSS).

• Associates degree in MIS, Computer Science or related field or equivalent.
• Computer skills with Windows Operations Systems, Active Directory, and with software applications such as MS Office (Word, Excel, Access, and PowerPoint) and MS Outlook.
• Experience installing hardware and software for personal computing needs.
• Must possess excellent customer service skills. 
• Ability to interface with all levels of personnel in a professional, effective manner.
• Good oral and written communication skills. 
• Ability to multi-task and maintain organization in a fast-paced, changing environment. 
• The primary work location will be at the Nevada National Security Site (located 65 miles northwest of Las Vegas, Nevada).
• Work schedule for this position will be 4/10’s, Monday – Thursday (subject to change).
• Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
• Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver’s license.

MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted.  Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.”

MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Hourly range for this position is: $19.93 - $29.90.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity. 

Responsibilities

• Responsible for end-user desktop and service desk support.
• Support includes, but are not limited to, the installation, operation, maintenance, troubleshooting, repairing of equipment hardware, peripherals, including printers, scanners, and multifunction devices and software commercial-off-the-shelf (COTS) and in-house applications throughout the Mission Support and Test Services (MSTS) organization.
• Specialty support may be required of Active Directory (AD), AD Group Policy Objects, Windows 7/10, Mac Operating Systems, Microsoft Office Suite, advanced support and setup of Microsoft Outlook.
• Perform other duties assigned by Management.