Guest Experience Operations Associate
About the job
- A high school diploma or GED and similar experience are preferred.
- A valid driver's license and insurable driving status are required.
- The ability to maintain excellent attendance and punctuality, including evening and weekend availability, is required.
- The ability to remain patient, flexible, energized, and focused while providing customer service is required.
- The ability to multitask, work as part of a team, and exercise good judgment is required.
- The ability to recognize customer service concerns and address them professionally is required.
- General computer application proficiency and basic math skills are required.
- The ability to stand, walk, and climb stairs for prolonged periods, bend and stretch, lift at least 50 pounds unassisted, and stand and walk for at least three hours without a break is required.
- The ability to use a computer for prolonged periods with good eye-hand coordination is required.
- Visual acuity sufficient to review written materials, observe large crowds, and provide detailed descriptions is required.
- The ability to work outdoors and in adverse weather conditions, flashing lights, and loud noises is required.
- Strong communication skills and the ability to interact politely and effectively with members, visitors, volunteers, and staff are required.
- The ability to work flexible hours based on events and staffing needs is required.
- A successful background check and confidentiality agreement, where permitted by state law, are required.
- Proper identification verifying eligibility to work in the United States is required.
- Provide customer service to members, guests, and colleagues throughout Crystal Bridges and The Momentary, including outdoor areas and gallery spaces.
- Circulate through scheduled indoor and outdoor posts as the primary guest contact while ensuring the safety and wellbeing of guests, staff, artwork, and property.
- Process admissions, sell and renew memberships, answer questions, and serve as a resource for guests and members.
- Relay information about current and future exhibitions, events, programs, and amenities.
- Observe and report criminal activity, fires, safety hazards, suspicious conditions, and suspicious persons.
- Provide descriptions of policy violators and immediately report accidents, injuries, and hazardous conditions.
- Circulate through scheduled posts to deter vandalism, theft, and negligence and ensure guest safety.
- Become proficient with ticketing software, ticket scanners, and admission tablets used to process transactions and track guest information.
- Assist guests with visit and ticketing options and suggest suitable alternatives when conflicts arise.
- Stay informed about institutional offerings, products, policies, software, and ticketing systems.
- Balance the individual cash drawer at the end of each shift and follow cash-handling procedures to ensure accurate revenue accounting.
- Assist supervisors and management in researching and resolving guest-services issues.
- Maintain organized post locations and ensure displayed materials and information are current and stocked.
- Support Guest Experience Operations tasks during performances, events, previews, and other requested activities.
- Handle evacuations and difficult situations according to museum policy.
- Escort individuals through galleries before and after museum hours as directed by department leadership.
- Drive company vehicles, including shuttles and golf carts.
- Perform other assigned duties supporting evolving organizational needs.
- At least six months of experience in customer service, security, or a related industry.
- Prior experience using a computerized cash-register system and accurately balancing a cash drawer.
About the company
The Alice L. Walton School of Medicine trains future physicians through a four-year MD program that blends conventional medicine with holistic health concepts, arts, and humanities to focus on the human dimensions of care. It operates as a private, non-profit medical school in Bentonville, Arkansas, pursuing accreditation to grant the MD degree and welcoming its first class in 2025, with financial aid and equal opportunity in education. Its curriculum integrates science with patient-centered, holistic approaches and emphasizes whole-health and humanistic care, supported by philanthropic funding. The goal is to obtain full accreditation and enroll the inaugural class in 2025 to produce doctors trained in a holistic, patient-centered approach.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Bentonville, Arkansas
Founded
2021
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Simplify's Take
What believers are saying
- AWSOM reached 96 students by August 2026, with 5,000 applications for cohort two.
- September 17, 2026 groundbreaking launched a 120-acre, $700 million Whole Health Campus.
- The school hired leaders in accreditation, clinical education, and whole-health instruction during 2026.
What critics are saying
- AWSOM depends on Walton philanthropy; Mercy and Tyson funding mask long-term operating economics.
- The 2029 campus opens after students start; clinical scaling and logistics remain stretched.
- If LCME outcomes disappoint, AWSOM becomes a prestige experiment, not a durable medical school.
What makes Alice L. Walton School of Medicine unique
- Alice L. Walton School of Medicine opened July 14, 2025, with 48 students and tuition waivers.
- AWSOM blends MD training with arts, humanities, and whole-health education in Bentonville.
- The school draws celebrity partners like Mercy, Cleveland Clinic, and Crystal Bridges nearby.
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Benefits
Flexible Work Hours
Remote Work Options
Paid Vacation
Professional Development Budget
Mental Health Support
Wellness Program
Company News
Ground broken on 120-acre AWSOM Whole Health Campus in Arkansas, US. Slated to open in 2029, the facility will expand speciality and virtual care for patients across north-west Arkansas and the wider Heartland region. The Alice L. Walton Foundation and Mercy have broken ground on the 120-acre AWSOM Whole Health Campus in Bentonville. Located two miles east of downtown Bentonville, the new campus is designed to serve as a regional centre for advanced health services, whole-person care and medical education. According to Mercy, the project will feature Centre for Advanced Specialty Care, a 709,000ft^2 facility affiliated with the Cleveland Clinic that will initially focus on cardiac care. Services in orthopaedics, gastroenterology, and neurology are also planned. The facility is scheduled to open in 2029 and will offer both in-person and virtual care to patients across the Heartland region. Further expansion is planned, including more than 1.1 million square feet dedicated to cancer care and a hospital with more than 250 beds and 40 operating rooms. In total, nearly three million sqaure feet of facilities are slated for the campus, Mercy stated. Mercy president and CEO Steve Mackin said: "This is a defining moment for Northwest Arkansas and the Heartland. People deserve access to world-class speciality care close to home. "Together with Alice and her team, we're building something unique, bringing leading-edge care, innovation and whole-person health to the heart of America, while simultaneously addressing some of health care's biggest problems." During the groundbreaking ceremony, the official name of the complex was announced as AWSOM Whole Health Campus, reflecting collaboration with the Alice L. Walton School of Medicine (AWSOM) and Heartland Whole Health Institute. The campus will combine speciality care, physician education and community spaces to support physical, mental and social well-being. Designed by CannonDesign, with EDSA overseeing landscape architecture and Nabholz managing construction, AWSOM Whole Health Campus is expected to establish itself as a destination for advanced care, education and community health in north-west Arkansas. Alice L. Walton School of Medicine founding dean and CEO Dr Sharmila Makhija said: "Together with Mercy, its primary education partner, AWSOM brings its educational and clinical expertise to a campus designed to integrate learning, patient care and innovation. "By training students in whole-person care and grounding them in whole-health principles, which are the foundation of value-based care, we are creating an environment where patient-centred care is not only taught, but practised every day." The event also saw the announcement of a $50m joint pledge from the Tyson Family Foundation and Tyson Foods, boosting community support and financial resources for the scheme. Give your business an edge with its leading industry insights.
Metal Architecture. The Alice L Walton School of Medicine has won a 2026 Metal Architecture Design Award MG McGrath Inc. is honored to announce that the Alice L Walton School of Medicine is the Single Skin Wall Panels (smooth) category winner of the 2026 Metal Architecture Design Awards. A design that shines in every sense of the word, this facility features a unique array of bronze- and brass-colored metal cladding. This prestigious recognition highlights MG McGrath's dedication to pushing boundaries and elevating design with metal. These awards honor projects with exemplary overall appearance, significant use of metal, and visionary designs. All projects completed between May 1, 2025, and April 30, 2026, were eligible for consideration. With more than 40 years of expertise, Metal Architecture is the leading authority on the use of metal in architectural applications and building design, educating architects, design professionals, and engineers engaged in new construction, retrofit, renovation, and modernization of buildings. A special thank you to the panel of judges: * Mindy Aust, AIA, LEED AP, founder of MA Architecture * Brent Schipper, AIA, founding principal of ASK Studio * Youn Choi, co-founder/partner and design principal at pod architecture + design * Doug Pierson, AIA, LEED AP, BD+C, co-founder, architect, and design principal at pod a + d
Paykel to lead Whole Health Education efforts at AWSOM. The Alice L. Walton School of Medicine has hired Dr. Jacquelyn M. Paykel as assistant dean of Whole Health Education. In her new role, Paykel will help guide the school's approach to Whole Health education, a key component of the institution's medical training model. Paykel brings extensive experience in women's health, integrative medicine and Whole Health care. Most recently, she served as founder and CEO of S.H.E. Medical, LLC, where she led consulting and coaching initiatives focused on Whole Health practices. Prior to launching her own company, Paykel served as Women's Health Medical Director and physician in gynecology and integrative medicine at the Tomah VA Medical Center in Wisconsin. She also held several leadership positions at the James A. Haley Veterans' Hospital and Clinics in Tampa, Florida, including Chief Well-being Officer, Chief of Whole Health Service and Director of the National THRIVE Program. While serving in those leadership roles, Paykel continued her clinical practice and also worked as an assistant professor in the Department of Internal Medicine at the University of South Florida Morsani College of Medicine from 2018 to 2023. Her career has also included academic and clinical positions at Froedtert & the Medical College of Wisconsin, Prevea Health, Riverside Medical Group and ProHealth Care. Paykel's medical career began in the U.S. Navy, where she served as a Lieutenant Commander, Staff Physician and Medical Student Clerkship Director in Portsmouth, Virginia. She earned a bachelor's degree in anthropology from the University of Wisconsin-Milwaukee before receiving her medical degree from the University of Wisconsin School of Medicine and Public Health. She later completed an MBA through the University of North Carolina at Chapel Hill's Kenan-Flagler Business School. Her postgraduate training includes an internship in obstetrics and gynecology at the University of Iowa Hospitals and Clinics, a residency in obstetrics and gynecology at the University of Wisconsin Hospital and Clinics, and a fellowship through the University of Arizona Andrew Weil Center for Integrative Medicine. Paykel is board-certified in obstetrics and gynecology by the American Board of Obstetrics and Gynecology and in integrative medicine by the American Board of Integrative Medicine. Her appointment adds another experienced healthcare leader to the growing faculty and administration of the Alice L. Walton School of Medicine as the institution continues developing its Whole Health-focused approach to medical education in Northwest Arkansas.
Business people. Dr. Jacquelyn Paykel has been named assistant dean of whole health education at the Alice L. Walton School of Medicine. Paykel most recently served as founder and CEO of S.H.E. Medical LLC, where she led whole health consulting and coaching initiatives. She previously served as women's health medical director and physician in gynecology and integrative medicine at the Tomah VA Medical Center in Wisconsin and held multiple leadership roles at the James A. Haley Veterans' Hospital and Clinics in Tampa, Fla., including chief well-being officer, chief of whole health service and director of the national THRIVE program, while continuing her clinical practice. From 2018-2023, she served as an assistant professor in the department of internal medicine. Her appointment was at the University of South Florida Morsani College of Medicine in Tampa, Fla. Paykel began her medical career as a lieutenant commander in the U.S. Navy. She served as a staff physician and medical student clerkship director in Portsmouth, Va. Paykel is board-certified in obstetrics and gynecology by the American Board of Obstetrics and Gynecology and in integrative medicine by the American Board of Integrative Medicine. Founded in 2021, Alice L. Walton School of Medicine is a nonprofit, four-year medical degree program enhancing traditional medical education with the arts, humanities and whole health principles. Dayana Muir has joined the floral design team at Tipton & Hurst as an event designer, the company has announced. Muir brings nearly a decade of experience in floral design, client consultations, large-scale installations and event execution. Based at Tipton & Hurst's Rogers location, she will support wedding, corporate and special event clients in Northwest and Central Arkansas. Before joining Tipton & Hurst, Muir served as a lead designer for weddings and events, with responsibilities spanning floral planning, sourcing, installations and day-of execution. Her background also includes retail floristry and custom gifting. Sach Oliver, CEO of of Oliver Law Firm in Rogers, has been named to The Inner Circle of Advocates, an invitation-only organization limited to the top 100 plaintiff trial lawyers in the United States. Founded in 1972, "the organization selects only attorneys of exceptional qualifications - those who have secured multiple seven- and eight-figure verdicts, earned the respect of judges and peers alike and demonstrated a commitment to the highest standards of trial advocacy," according to a news release. Oliver is the only currently active Arkansas lawyer to achieve membership in The Inner Circle of Advocates. He previously served as president of the Arkansas Trial Lawyers Association from 2022-2023. He will be formally presented with this distinct honor during a special ceremony in London. Briefs are for people in Northwest Arkansas who are new hires, were promoted, received an award from outside their organization or received a certification. Email: [email protected]. Information must be received by noon Wednesday prior to the Sunday the item is to be published.
Logan welcomes dean of College of Chiropractic. Logan University (Chesterfield, MO) welcomes Angela Pierce, DC, PhD, DipACLM as dean of the College of Chiropractic. Dr. Pierce is a chiropractic physician, neuroscientist and nationally recognized leader in whole health medical education. She brings nearly two decades of experience spanning academic leadership, curriculum innovation, translational research, and whole-person health integration. "I am deeply honored to join Logan University at such an exciting time in chiropractic education," Dr. Pierce said. "Logan's rich chiropractic tradition and student-centered environment are legacies I have long admired, and I am excited to join a place where meaningful work and purpose are infused in the culture. I step into this role energized by that foundation and driven by the belief that great chapters are ahead. I look forward to working alongside faculty, staff, and students to foster a community that will continue to make Logan a leading voice in chiropractic education." As the founder and CEO of Whole Health Together, LLC, Dr. Pierce advances evidence-based lifestyle medicine, behavior change, and well-being strategies for individuals and organizations. Her work blends rigorous scientific training with a deep commitment to human well-being, drawing on her background as a Diplomate of the American College of Lifestyle Medicine and a certified health and wellness coach through Duke Health & Integrative Medicine. Before joining Logan University, Dr. Pierce served as assistant dean of whole health integration and founding faculty at the Alice L. Walton School of Medicine, where she led the development of a four-year whole health and self-care curriculum, created institutional definitions and frameworks for whole health, and designed novel courses integrating medicine, art, and well-being. She previously spent six years at Kansas City University College of Osteopathic Medicine, where she held multiple administrative roles - including director of preclinical assessment and phase II director - and taught extensively across the medical curriculum. Dr. Pierce earned her PhD in Neurosciences from the University of Kansas Medical Center, where her research focused on early life stress, chronic pelvic pain, and neuroimmune mechanisms. Her work has been published in PAIN, Frontiers in Physiology, Neurourology and Urodynamics, The Journal of Pain, and other peer-reviewed journals. She has delivered more than 40 invited talks and keynote addresses on topics ranging from stress neurobiology to art in medical education, whole health and curriculum design. Additionally, Dr. Pierce has guided dozens of medical, graduate, and undergraduate trainees and has been recognized with multiple awards, including the Madison & Lila Self Fellowship, the Mamie E. Johnston Creative Art in Teaching Award, and several research presentation distinctions. She has also completed advanced leadership training through the Duke Leadership Program in Whole Health & Well-Being, the Harvard Macy Institute, and the Society for Neuroscience Early Career Policy Fellowship.