Patient Access Specialist
About the job
- A high school degree or GED is required.
- Excellent verbal and written communication skills are required.
- Knowledge of Medicaid and third-party claim procedures is required.
- Proficiency with basic computer applications, including Microsoft Office, is required.
- Experience in accounts receivables is required.
- Conduct paperwork and other duties associated with billing orientation.
- Collect co-pays and self-pays, and produce cash receipts.
- Review other payment methods, including third-party and Medicaid payments.
- Assist patients with Medicaid applications and obtain patient identification, rent receipts, Social Security numbers, birth certificates, and other required application documentation.
- Use the HIT system to enter billing information, conduct system audits, and update relevant data.
- Work with patients, third-party payers, Medicaid, and state and federal agencies to collect payment, answer questions, and resolve concerns.
- Confirm benefit eligibility and determine levels of benefits.
- Obtain pre-authorization from insurance companies for services as needed.
- Follow up with insurance companies regarding claim denials.
- Prepare weekly and monthly Medicaid billing reports for the Manager of Revenue Cycle Management and Medical Records.
- Maintain an orderly flow of patients and direct them to the appropriate area after check-in.
- Initiate cash receipts and collect cash, check, and credit card payments from patients.
- Complete chart audits after patients have terminated from the program.
- Provide reception desk coverage when necessary.
- Perform other duties as assigned.
- An associate's degree is preferred.
About the company
Helio Health provides a full spectrum of addiction and mental health care, including withdrawal and stabilization, inpatient rehab, outpatient counseling, gambling treatment, youth services, peer support, and family interventions. Care starts with assessment and stabilization and continues with placement into appropriate services—such as inpatient treatment, outpatient counseling, or community residences—along with housing support, family education, and ongoing peer engagement to support long-term recovery. The approach combines clinical treatment with family-centered services and intervention options, all under one umbrella, to address both addiction and mental health needs. The goal is to promote recovery from substance use and mental health disorders for individuals and families.
Company Size
501-1,000
Company Stage
Grant
Total Funding
$3.7M
Headquarters
Syracuse, New York
Founded
1920
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Simplify's Take
What believers are saying
- Helio Health Foundation's August 2026 grants fund recovery housing, job skills, and hygiene.
- Broome County renewed Helio's 2026 program grant, confirming government demand.
- July 2026 service pages show active expansion across crisis care, outpatient access, and insurance acceptance.
What critics are saying
- 2025 appellate reversal reinstated a premises-liability suit over a Helio-owned apartment assault.
- ProPublica's 2025 audit found a significant internal-controls deficiency, threatening grant funding.
- Medicaid-dependent behavioral health margins break quickly; one major compliance failure can cripple operations.
What makes Helio Health unique
- Helio Health runs Syracuse's 24/7 crisis stabilization center, updated July 2026.
- Its 2024 Fulton Friendship House merger broadened reach across five New York regions.
- CCBHC services bundle crisis, mobile response, and outpatient addiction care under one brand.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- 401(k) Company Match
- Company paid short-term disability insurance
- Company sponsored life insurance
- Employee Assistance Program (EAP)