Merchant Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
The Merchant Specialist (MS) is the primary solutions architect working in partnership with the GTS and LOB sales teams and clients across BB, GCB and GCBK. The remit could include general support regionally or a specific industry sector focus such as: Healthcare & Colleges/Universities, Consumer & Retail, Commercial Real Estate, Media & Telecom, and General Industries. Industry specialists will have a deep understanding of segment verticals – including growth, opportunities and challenges; know industry specific tools like Yardi, Real Page, Tempus, InstaMed, Oracle, NCR, etc.; and are well versed in points of integrations to specific industry centric peripherals, workflow tools, ISVs. Regional/LOB aligned associates will need to have a deep and wide understanding of the client segment, Payment ecosystem, merchant processing and how to match our solutions against the needs of our clients. The MS's primary objective is to drive sales within their respective portfolios by serving as the technical consultant to both internal sales teams and their clients. Through the client engagement process, the MS will provide consultative services to highly complex processing configurations that result in architected solution which afford clients the ability to process payments in the most optimal and efficient way possible. The MS bridges knowledge gaps within platform configurations, associated product, feature, functionality, application, and usability while providing critical feedback to the product owners within the commerce organization.

Responsibilities:

• Leverage consultative sales process and knowledge of various industries (including but not limited to healthcare, retail, restaurant) to identify clients' needs
• Recommend solutions that meet clients' needs with a focus on more complex opportunities and solutions
• Achieve sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements
• Build meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security
• Identify opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients
• Act as a champion for clients by connecting expertise across the company to help them achieve their goals
• Establish relationships with associations, centers of influence, and vendor partners and adapts to an ever-changing payment processing environment
• Independently identify sales opportunities from the bank’s portfolio of clients

Required Qualifications:

• 2+ years of Payments industry experience
• 2+ years of direct sales experience
• Expert knowledge of Digital Payments/Receivables, Merchant, or Treasury solutions
• Proven experience cultivating and strengthening client and business partner relationships
• Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals
• Demonstrated effective communication skills, including written, oral and presentation skills
• Effective planning, prioritization, and time management skills
• Ability to quickly learn various product solutions
• Strong analytical and organizational skills     

Desired Qualifications:

• Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients
• Knowledge of Fiserv systems and products, including Clover
• Knowledge of the Bank of America Merchant Services platform

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Skills:

• Account Management
• Business Development
• Client Solutions Advisory
• Portfolio Management
• Relationship Building
• Client Management
• Portfolio Analysis
• Prospecting
• Referral Identification
• Referral Management
• Business Acumen
• Consulting
• Customer and Client Focus
• Fiscal Responsibility
• Pipeline Management

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Burlington - 25 BURLINGTON MALL RD (MA9025), US - MA - Everett - 431 Broadway - EVERETT BC (MA6142), US - MA - Woburn - 2 Cummings Park - Cummings Park (MA6159)Pay and benefits informationPay range$91,100.00 - $132,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.