Senior Implementation Consultant Commercial & SMB

At SeekOut, onboarding is a critical moment in a customer's journey—and we're looking for an experienced Senior Implementation Consultant to own and optimize that first experience. This role is responsible for ensuring a smooth, high-quality onboarding process for new Commercial and SMB customers in the U.S. market. 
 
You will partner closely with Customer Success Managers, Account Executives, Solutions Consultants, and end users to guide customers from sales handoff through go-live. You’ll work in a high-touch, fast-paced environment where coordination, empathy, product know-how, and proactive communication are essential. 
 
This role is Bangalore-based, follows U.S. hours (night shift), and requires hybrid in-office presence at least three days per week. 

What you will be doing:

Onboarding Execution & Coordination

• Own the post-sale onboarding experience for new Commercial and SMB accounts

• Act as the primary point of contact from contract signature through initial adoption milestones

• Coordinate internal and customer-facing onboarding timelines, deliverables, and success criteria

• Facilitate account setup, user provisioning, SSO coordination, and integrations (e.g., ATS, CRM)

Product Education & Enablement

• Deliver tailored onboarding sessions and product walkthroughs for new users

• Guide customers on core SeekOut features (search, filters, workflows, messaging, analytics, etc.)

• Recommend onboarding paths based on customer personas, use cases, and goals

Stakeholder Management & Communication

• Establish trust and rapport with recruiting and talent operations stakeholders

• Proactively manage expectations, send reminders, and unblock dependencies

• Partner with AE/CSM to ensure seamless post-onboarding handoff and success planning

Process Improvement & Documentation

• Capture feedback from onboarding journeys to improve playbooks and templates

• Identify repeatable friction points and suggest automation or enablement assets

• Contribute to internal documentation, FAQs, and help center content as needed

What you should have:  

• 5–8 years of experience in customer onboarding, implementation, or customer success for a B2B SaaS company

• Recent experience managing onboarding for Commercial and/or SMB segments

• Deep understanding of post-sale SaaS onboarding processes, account setup, and product training

• Strong customer communication and coordination skills (both written and verbal)

• Ability to manage multiple onboarding tracks in parallel with structured follow-through

• Prior exposure to recruiting tech, ATS/CRM integrations, or talent platforms is a plus

• Familiarity with tools like Salesforce, Gainsight, Jira, Google Workspace, or similar

• Based in Bangalore with the ability to work night shift (U.S. hours) and a hybrid work model (3 days/week in-office)

 You will be a great culture fit if you are: 

Category	Traits
Customer Empathy	Patient, responsive, and proactive in supporting new users
Project Management	Organized, deadline-driven, and able to juggle multiple accounts
Product Enablement	Confident in delivering live walkthroughs and feature overviews
Technical Acumen	Understands basic SaaS setup steps (SSO, integrations, admin config)
Collaboration	Works effectively with CS, Sales, and Engineering to drive results
Communication	Writes clearly, speaks concisely, and adjusts tone for stakeholders
Process Thinking	Sees patterns and continuously improves onboarding playbooks
Ownership	Drives timelines, tracks deliverables, and keeps customers moving

SeekOut: 

SeekOut is a high-growth, startup with headquarters in the Pacific Northwest. We empower companies to go beyond their existing tools to recruit diverse, hard-to-find, or unique talent. SeekOut was founded in 2017 by top executives and engineers from Microsoft with deep experience in search engines, messaging, machine learning, Artificial Intelligence, and natural language processing. Our AI-powered talent 360 platform enables talent acquisition teams to learn detail about any talent pool including hard to fill roles and the ability to source diverse talent. With best-in-class technology and breakthrough innovation, SeekOut pushes the boundaries of what’s possible with talent discovery, analytics, and engagement.  SeekOut was recently added to the IA40 list for the top private companies building intelligent applications as well as GeekWire's Startup of the Year. SeekOut just made a January 2022 announcement about raising $115 million in Series C funding, and has been recognized as the number one Talent Intelligence Software and as the leader for Enterprise Diversity Recruiting software.

Additional Information

SeekOut offers great benefits including health/vision/dental, transportation subsidies, 401k, education budgets, ability to work remote, onsite parking (if/when we go back to the office), snacks/lunches, and more! We are an inclusive, open, energetic, caring team, that is learning and growing, pulling in the same direction to deliver out sized results, while still having fun. 
If this sounds interesting, Apply Now, or learn more at seekout.io.

SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination.  

SeekOut is proud to be an equal opportunity employer.  We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].