Process Optimizer - Hire to Retire

POSITION SNAPSHOT
Location: Philippines

Company: Nestlé Business Solutions
Full-time

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Solutions is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE …

The HR Business Services - Process Optimizer is responsible for driving efficient end-to-end HR Business Services by identifying opportunities for process improvement, automation, and service expansion. The role works closely with Operations and Automation Partners to improve efficiency, enhance service performance, and enable scalable solutions.

• Support operational service performance across end-to-end HR Business Services, identifying opportunities to improve efficiency and service quality.

• Identify and drive process improvement and automation opportunities that simplify ways of working, reduce rework, and improve operational efficiency.

• Facilitate the design and implementation of global automation initiatives and lead the design of local automation solutions for HR Business Services.

• Partner with Automation teams by providing process expertise and ensuring relevant process changes are accurately captured and implemented.

• Drive Continuous Improvement initiatives based on operational performance, market feedback, and evolving business requirements.

• Explore opportunities for new services and support their implementation and expansion within the center.

• Apply Design Thinking and Nestlé Continuous Excellence (NCE) practices to identify root causes, develop solutions, and improve end-to-end processes.

• Support initiatives that can be standardized and scaled across markets, services, and the wider organization.

ARE YOU A FIT?

• Experience in end-to-end HR Business Services or HR Operations

• At least 2 years of supervisory experience in ELC, Payroll/Time Management (PY-TM), or Contact Center (CC) Services

• Hands-on experience with SAP, SuccessFactors, and other relevant HR technologies

• Experience identifying and delivering process improvement and automation opportunities

• Project management experience, including implementation of process or service improvements

• Knowledge of Design Thinking and Nestlé Continuous Excellence (NCE) practices

• Strong analytical and problem-solving skills with a focus on efficiency and operational performance

• Ability to collaborate effectively with Operations, Automation Partners, Markets, and cross-functional stakeholders

• Continuous improvement mindset with the ability to identify and implement scalable solutions

• Results-oriented with a strong focus on service quality, efficiency, and business value