Boyne Resorts

Runs ski, golf, and outdoor resorts across North America

Cafe Supervisor

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timePetoskey, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One to two or more years of experience in a cafe, coffee shop, or food service environment is required.
Strong knowledge of coffee preparation, food safety practices, and customer service standards is required.
Basic proficiency with point-of-sale systems and scheduling software is required.
A Food Handler's Certification is required or the candidate must be willing to obtain one.
The role requires the ability to stand for extended periods and lift up to 25–30 pounds.
The role requires comfort working around hot equipment in a fast-paced kitchen or cafe setting.

Responsibilities

Supervise daily cafe operations, including opening and closing procedures and shift transitions.
Lead, motivate, and coach baristas and cafe staff to deliver excellent customer service.
Create and manage staff schedules to ensure adequate coverage during peak hours.
Train new employees on menu items, equipment use, and customer service standards.
Monitor inventory levels and place orders for supplies as needed.
Ensure compliance with food safety, sanitation, and health regulations.
Handle customer complaints or escalated issues professionally and promptly.
Maintain cleanliness and organization of the cafe, kitchen, and seating areas.
Track sales, handle cash, and prepare daily reports; assist with basic bookkeeping.
Assist management with performance reviews and staff development.
Ensure equipment, including espresso machines and grinders, is properly maintained and serviced.

Desired Qualifications

Additional education is a plus.
Prior supervisory or team lead experience is preferred.

Overview

The Cafe Supervisor oversees daily cafe operations, ensuring excellent customer service, smooth workflow, and adherence to quality and safety standards. This role leads the front-line team, supports scheduling and training, and helps maintain a welcoming, efficient environment for both customers and staff.

Responsibilities

Supervise daily cafe operations, including opening/closing procedures and shift transitions
Lead, motivate, and coach baristas and cafe staff to deliver excellent customer service
Create and manage staff schedules to ensure adequate coverage during peak hours
Train new employees on menu items, equipment use, and customer service standards
Monitor inventory levels and place orders for supplies as needed
Ensure compliance with food safety, sanitation, and health regulations
Handle customer complaints or escalated issues professionally and promptly
Maintain cleanliness and organization of the cafe, kitchen, and seating areas
Track sales, cash handling, and daily reports; assist with basic bookkeeping
Assist management with performance reviews and staff development
Ensure equipment (espresso machines, grinders, etc.) is properly maintained and serviced

Qualifications

High school diploma or equivalent required; additional education a plus
1–2+ years of experience in a cafe, coffee shop, or food service environment
Prior supervisory or team lead experience preferred
Strong knowledge of coffee preparation, food safety practices, and customer service standards
Excellent communication, leadership, and organizational skills
Ability to multitask in a fast-paced environment
Basic proficiency with POS systems and scheduling software
Food Handler's Certification (or willingness to obtain)

Physical Requirements

Ability to stand for extended periods
Ability to lift up to 25–30 lbs (supply boxes, equipment, etc.)
Comfortable working around hot equipment and in a fast-paced kitchen/cafe setting

Work Schedule

Full-time; may include early mornings, weekends, and holidays based on business needs

About the Company

Boyne Resorts

Runs ski, golf, and outdoor resorts across North America

Boyne Resorts operates mountain and lakeside destinations across North America, selling ski access, outdoor recreation, golf, lodging and dining to travelers. Its collection includes Big Sky, Cypress Mountain and Gatlinburg SkyPark, alongside Boyne Golf courses and Boyne Country Sports, an outdoor retailer with Michigan stores and nationwide online sales. Boyne Mountain combines skiing with an indoor waterpark, while Gatlinburg SkyPark runs scenic chairlift and pedestrian bridge attractions in Tennessee. Guests pay for recreation and accommodation, and also buy meals and equipment at its properties and stores. Boyne traces its roots to a 1947 land purchase for Boyne Mountain and is headquartered in Petoskey, Michigan.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Petoskey, MI
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Boyne Resorts

See more jobs