AI Business Analyst @ KnowBe4

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The AI Business Analyst is responsible for implementing and integrating artificial intelligence (AI) solutions within the organization’s core business applications, including Salesforce, Workday, and NetSuite. This role collaborates closely with cross-functional teams to identify opportunities for AI-driven automation, process optimization, and data-driven decision-making. The successful candidate will have a strong understanding of AI technologies, as well as experience working with enterprise software platforms.

Responsibilities:

Key Responsibilities:
- Evaluate and recommend AI solutions that can be integrated into existing business applications to enhance functionality and efficiency.
- Collaborate with vendors and internal teams to implement AI-powered features, such as chatbots, predictive analytics, and intelligent automation.
- Develop and deploy AI models using techniques like machine learning, natural language processing, and computer vision.
Business Application Integration:
- Integrate AI solutions seamlessly with Salesforce, Workday, NetSuite, and other business applications used within the organization.
- Ensure data integrity, security, and compliance when integrating AI solutions with existing systems.
- Collaborate with application administrators and developers to ensure smooth integration and ongoing maintenance.
Process Optimization:
- Analyze business processes and identify areas where AI can be leveraged to streamline operations, reduce manual effort, and improve decision-making.
- Implement AI-driven solutions to automate repetitive tasks, enhance data analysis, and provide actionable insights.
- Continuously monitor and optimize AI solutions to ensure they meet business requirements and deliver desired outcomes.
Training and Support:
- Work with BPM to develop training materials and provide guidance to end-users on the effective utilization of AI-powered features within business applications.
- Collaborate with cross-functional teams to promote the adoption of AI solutions and address any concerns or challenges.
- Provide ongoing support and troubleshooting for AI-related issues within business applications

Minimum Requirements:

Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field.
Strong understanding of AI technologies, including machine learning, deep learning, natural language processing, and computer vision.
Familiarity with cloud platforms and services for AI deployment (e.g., AWS, Azure, Google Cloud).
Experience working with enterprise business applications, preferably Salesforce, Workday, and NetSuite.
Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Ability to stay up-to-date with the latest AI trends, techniques, and best practices.

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

AI Business Analyst

Hybrid

KnowBe4

6 month growth

1 year growth

2 year growth

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