Client Service Associate - Client Service

About the role

The Client Service Team is the revenue epicentre of our business. As an Associate in the CST, you will need to think quickly and critically, conduct high-level research into industries and companies, identify, and speak with the best experts ensuring they have the most relevant experience and knowledge to address our clients’ needs. This is the perfect opportunity to showcase and enhance your abilities in a role that offers clear objectives and chances for recognition and rewards based on your contributions and achievements.

One day you could be connecting a private equity firm with experts you have sourced to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.

Working on multiple client projects at once, you will have the opportunity to accelerate your career and develop core transferable skills in sales, time and project management, negotiation, and professional communication, all while expanding your commercial awareness.

Requirements

Our future Dialectica team member has:

• 1+ years of work experience
• Academic achievement in any undergraduate field (Bachelor’s degree or higher)
• Proven leadership skills and participation in extracurricular activities
• Demonstrated interest in business and a goal-oriented mindset
• A growth mindset, embracing challenges as opportunities for learning and development
• Excellent networking and sourcing abilities, leveraging professional networks like LinkedIn and internal databases to engage and convince suitable experts
• Strong ability to achieve quotas, meet specific targets, and deliver projects within set timelines
• Fluency in English (both verbal and written); Fluency in French is a great asset
• Knowledge of other languages such as German, Italian, Spanish, Japanese, Korean, and/or Mandarin is an asset

Benefits

• Be part of a creative, entrepreneurial and fast-paced team
• Learning and development programs (onboarding bootcamp, step-up programs, foreign language courses)
• Competitive compensation schemes
• RRSP with employer match
• Comprehensive health coverage (life, medical, dental, vision, and employee assistance programs)
• Substantial Wellbeing program (allowance, flexible and volunteering days)
• High-performance, fun and vibrant culture continually enhanced through team bonding & company events, as well as increasing CSR initiatives

The company recruits experts from all over the world in all industries for its clients primarily located outside Quebec, with the support of the company’s other offices located outside Quebec with which interaction is constant. Accordingly, knowledge of English is required for this position.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training will be offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.