Senior OEM Success Manager - Amazon Autos

Description

Are you passionate about building trusted relationships and driving innovation at scale?

Amazon Autos is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicle. As an OEM Success Manager at Amazon Autos, you'll have the opportunity to unleash your entrepreneurial spirit and tackle complex challenges alongside industry-leading professionals.

As an OEM Success Manager, you will be the single-threaded owner of one or more automotive brands on Amazon Autos. You are the person accountable inside Amazon for how well that brand performs. Your unit of ownership is a brand nationally — every rooftop selling it, in every market we operate — rather than a portfolio of individual dealerships. You will own the operating relationship with your manufacturer, build the plan that grows their business on Amazon, and drive the work required to deliver it.

The defining challenge of this role is that you will not own the dealerships. You own the brand outcome, which means your results come from diagnosing what is holding a brand back — and then mobilizing the teams who can fix it. Doing that well takes deep automotive fluency, the analytical rigor to separate a real brand-level pattern from a handful of rooftops, and the credibility to influence on both sides of the relationship.

Above all, you must demonstrate a high level of ownership and the ability to thrive in ambiguity. If you're ready to take on a challenging, yet rewarding role in a start-up-like environment, we encourage you to apply for this OEM Success Manager position on the Amazon Autos team.

Key job responsibilities
OEM Success Managers own program-level performance for their assigned brands and deliver it through partner teams. The key responsibilities are to:

- Own your brand's performance on Amazon end to end. Serve as the single-threaded owner for one or more manufacturers
- Build and run the operating relationship with your manufacturer. Own a weekly cadence with your OEM's point of contact and the weekly performance reporting that goes with it
- Build and execute a growth plan for your brand. Use performance data to find where the brand is under-indexed by market, model, and vehicle condition, decide what to fix and in what order, and drive it to a measurable outcome.
- Own brand-level issues and escalations end to end. Diagnose root cause rather than routing symptoms, and drive resolution with the accountable team
- Direct brand-level work through partner teams.
- Drive financing performance for your brand. Diagnose approval and conversion performance across credit tiers
- Grow buyable selection for your brand. Drive new, certified pre-owned, and used condition enablement, resolve the inventory and eligibility constraints
- Represent your brand internally. Convert what you see in the data into quantified, well-reasoned asks for Product, Marketing, and Lending, and partner with OEM Business Development
- Raise the bar on the function. Build reporting, mechanisms, and best practices that other brand owners can reuse, and help define what good OEM management looks like

A day in the life
You will run a weekly call with your OEM's point of contact, backed by performance reporting you own, and you will spend the days between those calls making the numbers move. That means digging into your brand's purchase funnel to find where it breaks and then working with the team who can fix it. You will bring specific, prioritized asks to Metro owners for the rooftops carrying your brand, escalate systemic issues to Product, Lending, or Marketing with the data to support them, and prepare Business Development ahead of executive-level manufacturer conversations. Internally you will work across several teams and present your brand's performance and plan to senior leadership.

About the team
We are a newly formed rapidly growing team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We're collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Amazon Ads org and is focused on vehicle sales.

Basic Qualifications

- 5+ years of digital sales, account management, business development, or partner management experience
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Bachelor's degree in a relevant field or equivalent work experience
- Travel up to 25% of the time
- Experience building and cultivating relationships with internal and external stakeholders

Preferred Qualifications

- Experience working in the Automotive and/or Manufacturing industry in a sales, business development or partner capacity
- Experience managing and growing large accounts, product marketing or management consulting roles
- Experience driving new business segment or services launches
- MBA, or Bachelor's degree or above
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.