Operations Representative

About LineLeap

LineLeap is a venture-backed company built on a simple idea: Fun, Faster. The LineLeap app is the go-to platform for going out, where users can buy line skip passes, cover, event tickets, and more directly from their phone.

Today, LineLeap is the clear leader in nightlife technology, recently peaking at #30 among all apps nationwide, surpassing Starbucks, Ticketmaster, Airbnb, and more. LineLeap already has over 2 million users, 800 venues on the platform, and is doing tens of millions in annual revenue.

That scale gives us something rare: a deeply engaged, high-frequency relationship with the most valuable consumer demographic in the country. Every brand targeting the 21–35 demographic wants to reach these users, and LineLeap is uniquely positioned to influence behavior and purchasing decisions at scale.

We are now deepening our relationship with users and unlocking new monetization through a points and incentives system that rewards engagement with the brands and businesses they already love. Our scale and new product bets create the opportunity to become a category-defining consumer platform that shapes how people spend their time and what they choose to do. 

About you

You are a self-motivated, resourcefulteam player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.

What the role is

The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least  3 weekends per month (majority in Nashville) and spending the remaining time working as a part of the Operations team to assist our customers and venues. You will be supporting various initiatives across Operations research, data entry and analysis, venue success, bar crawls, and ticketing support as business needs arise. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person!

In this role you will...

• Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
• Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
• Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform, particularly in Nashville
• Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap 
• Coach new launch representatives and local representatives as the team continues to grow
• Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
• Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

The Other Requirements

• This is a remote-first position with an atypical schedule, weekend work is required
• Schedule will involve evening hours and will rotate to ensure continuity of travel
• Travel will be required

Compensation & Benefits

• Base salary of $50,000 - $60,000 per year, depending on experience and location
• Competitive stock option package, depending on experience
• 401(k) plan
• Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
• Unlimited PTO
• Remote work environment
• • Role is remote, in Nashville, TN
  • For reference, we are based in New York City, our Operations team is fully remote

You Do You

• LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.