Account Manager - Enterprise

Overview

As an Account Manager, you’ll be responsible for building best-in-class consultative relationships with clients. You will maintain the existing business relationship and look to provide additional value, with additional HR Acuity solutions. You will work closely with clients to fully understand their business strategies, expectations, and needs, ensuring renewal of current agreements, expansions, and ensuring overall satisfaction. To succeed, you'll need to be able to readily identify growth opportunities and potential risks to the partnership, as well as expertly navigate executive-level conversations.This full-time remote role will report to the Manager of Account Management.

About Us: HR Acuity® is the leader in employee relations and investigation solutions. At our core, we help organizations standardize how employee-related events are investigated, documented, and reported. Our disciplined and predictive approach to managing workplace issues helps our clients/partners build trusted, inclusive cultures where employees feel safe.  

Why work here? Working at HR Acuity® means being part of an inclusive, diverse culture. You’ll work alongside people who are passionate about thinking creatively, acting quickly and letting the best ideas drive innovation for our Fortune 500 clientele. 

Fair Culture Warning:

This is an “All-in Zone”  Everyone from our woman-owned CEO and founder to each individual team member embraces our #All-in mindset. We stop at nothing to hit our goals and move at the speed of ER, but don’t worry, we like to have a lot of fun doing it.  If this sounds like you keep reading… 

Click here to learn more about our values and benefits

The Opportunity

• Proactively solicits and drives new business within assigned accounts through expansions and new product offerings.  
• Creates, monitors, and manages a sales pipeline to ensure consistent achievement of quotas and metrics for assigned accounts. 
• May lead the contract renewal process, including coordinated efforts with sales, customer success, legal and technical groups. 
• Through a consultative approach, uncovers customer business issues and crafts value-based proposals as a trusted advisor. 
• Research target accounts to identify and assess customer needs and effectively link product value, features/benefits to those needs. 
• Works with internal resources to present and position company products and services to new divisions of existing clients. 
• Develops and maintains current product knowledge and can explain the business value of our offerings. 
• Prepares presentations, demonstrations, and sales contracts. 
• Participates in Executive Business Reviews with the Customer Success Manager across a book of assigned accounts to develop a deep understanding of the client's needs and difficulties. Links HR Acuity’s products back to key business issues. 
• Proactively engages with clients to determine ongoing satisfaction, demonstrated value of HR Acuity products and services, and emphasizes the client's return on investment. 

Qualifications

Skills and Experience

• A minimum of 3 years of B2B account management, customer relationship management, or sales experience for software products 
• Proven success in consistently achieving retention and growth sales quotas. 

• Demonstrated ability of basic sales savvy and drive to participate in a sales environment with quota responsibilities.  
• A passion for helping customers solve business issues with advanced technology solutions.  
• Ability to effectively communicate with customers, build relationships, and uncover opportunities with a value based approach.  
• Displays negotiation skills and ability to navigate a customer's internal organization (ex: finance, legal, IT).  
• Ability to clearly present material and effectively overcome objections.  
• Able to communicate with and influence multiples layers within organizations, including Senior Leadership through C-level.  
• Ability to work both independently and within a team environment. 

Preferred  

• Experience with Salesforce  
• Experience in the HR services / Software-as-a-Service/ Technology industry 

Additional information 

• HR Acuity is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our team. All your information will be kept confidential according to EEO guidelines. 

Perks and Benefits

Compensation: The pay range for this position is expected to be between $122,500-$150,500/year base; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position includes other incentive compensation opportunities in the form of commissions. This position is commission eligible with a total On Target Earnings (OTE) of $175,000-215,000  Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Benefits:

• Stay healthy and happy with our comprehensive medical, dental and vision plans.
  • You can also choose from FSA or HSA options to suit your needs.
• Save for your future with our 401K plan that matches your contributions.
• Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
• Own a piece of the company with our #Allin Shares Program.

Perks:

• Take a break from work with our unlimited PTO policy to refresh and recharge.
• Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
• Own a piece of the company with our #Allin Shares Program.
• Earn extra cash by referring qualified candidates to join our team.
• Access professional and personal support through our employee assistance program.
• Work from anywhere with our remote work environment that fosters collaboration and creativity. *
• Join a fun and energetic team that values your suggestions and new ideas.
• Receive a competitive salary and meaningful opportunities for growth.

Learning and Development

• Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers.
• Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities.
• Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels.
• Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.

* Based upon business needs

Compensation: 122500 to 150500 (USD)