Hospitality Services Director / Human Resources
$75k - $80k/yr+ Bonus opportunities + 401(k) match
Expert
Bachelor's
Littleton, CO, USA
In Person
People & HRHR Generalist & Employee Relations
About the job
Requirements
- A bachelor's degree in Human Resources, Business Administration, or a related field is required.
- At least 5 years of combined experience in customer service, hospitality services, or human resources is required.
- At least 3 years of supervisory or leadership experience is required.
- Strong leadership and team-building skills, including the ability to coach and develop high-performing teams, are required.
- Problem-solving and decision-making abilities focused on balanced results are required.
- Proficiency with technology, including Microsoft Office, HRIS, and custom applications, is required.
- The ability to manage multiple priorities with composure and professionalism is required.
- Skills in communication, conflict management, and fostering a diverse, inclusive environment are required.
- The ability to work a flexible schedule, including evenings, weekends, and holidays as needed, is required.
- Employment is contingent on successfully passing a drug screen, TB test, and background check.
Responsibilities
- Manage resident and family satisfaction, anticipate needs, and drive process improvements.
- Oversee front desk operations and ensure accurate records and information.
- Support the community sales process and collaborate on resident move-ins, transfers, and move-outs.
- Coordinate with other departments to provide timely and efficient services that enhance residents' well-being.
- Monitor resident health and safety, report changes in condition, and facilitate risk management.
- Oversee recruitment, onboarding, orientation, and offboarding processes.
- Develop and manage associates' performance, goal-setting, and professional development.
- Address associate relations issues, grievances, and complaints while maintaining compliance with employment laws and company policies.
- Coordinate benefits, payroll, and HRIS data management to ensure accurate, timely, and secure operations.
- Champion diversity, equity, and inclusion initiatives and associate recognition programs.
- Manage associate training.
- Motivate and lead the customer service and HR team.
- Provide coaching, mentoring, and team-building to enhance associate engagement and satisfaction.
- Conduct regular team meetings to align on goals and expectations.
- Identify and develop future talent through succession planning.
- Manage departmental budgets while balancing financial goals with service quality.
- Oversee billing, rent collection, and resolution of resident account discrepancies.
- Monitor and manage workers' compensation claims, risks, and incidents.
- Implement continuous improvement strategies to optimize processes and outcomes.
- Ensure adherence to regulations, laws, and organizational policies, including associate licensing and community standards.
- Maintain accurate administrative files, logs, and records for residents and associates.
- Prepare and submit required reports and documentation to relevant stakeholders.
Desired Qualifications
- HR certifications such as SHRM-CP, SHRM-SCP, PHR, or SPHR are preferred.
- Experience with ADP is preferred.
About the company
Kisco Senior Living develops and manages 32 senior living communities across 10 states, offering a boutique hospitality experience with warm, secure environments. Residents access housing, care services, and programs that support independent living, social engagement, and ongoing well-being across its communities, delivered by a staff-driven team. The company differentiates itself by being family-owned and by emphasizing safety, trust, transparency, and five-star service as part of its boutique approach. Its goal is to foster thriving communities and provide peace of mind by enabling independence, meaningful relationships, and a vibrant lifestyle with integrity and compassion.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Carlsbad, California
Founded
1990
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Simplify's Take
What believers are saying
- Kisco announced a first Las Vegas community in April 2026, expanding into Summerlin.
- Porters Neck Village modernization in April 2026 replaces 68 units with 67 larger residences.
- U.S. News 2025 recognized every evaluated Kisco community as Best Senior Living.
What critics are saying
- Gois v. Kisco over the June 2023 ransomware breach still exposes sensitive resident data.
- Andy Kohlberg told SHN in 2025 that hiring and retention remain Kisco's number one objective.
- A failed expansion at Las Vegas or Boston would dilute the Signature brand and occupancy.
What makes Kisco Senior Living unique
- Heirloom Memory Care blends Montessori training, proprietary curriculum, and Virtual Dementia Tour experiences.
- Kisco Signature communities pair luxury housing with resident-only travel between D.C., Maryland, and Massachusetts.
- Balfour affiliation and 32 communities across 10 states create a broader upscale operating footprint.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Time Off
- Performance Bonus
- Free Meal each shift
- Continuous Training and Growth Opportunities