Full-Time

Customer Experience Business Analyst

Posted on 5/23/2024

The Farmer's Dog

The Farmer's Dog

501-1,000 employees

Subscription service delivering human-grade pet food

Consumer Goods

Mid

New York, NY, USA

Required Skills
Tableau
Looker
Requirements
  • Minimum of 3 years of experience as an analyst, project manager, or relevant equivalent
  • Strong analytical and problem-solving skills with experience in Looker or Tableau
  • Proven ability to manage multiple projects simultaneously and meet deadlines
  • Exceptional strategic thinking and problem-solving abilities
  • Obsessed with customer satisfaction
Responsibilities
  • Drive continuous improvement efforts to optimize processes and improve customer experience
  • Prioritize and manage initiatives, feature releases, and product launches
  • Generate actionable insights from customer data
  • Provide recommendations to senior management for enhancing customer experience
  • Communicate complex ideas with stakeholders
  • Collaborate with cross-functional teams to identify process optimization opportunities
  • Conduct root cause analysis and propose solutions for improvement
  • Develop and maintain key performance indicators (KPIs)

The Farmer's Dog

Company Stage

Series D

Total Funding

$168.1M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

12%

1 year growth

10%

2 year growth

45%

Benefits

Competitive compensation & equity packages

Health, dental, & vision

Parental leave

401k

Flexible PTO

Employee discount