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Primient

Plant-based ingredients for food, care, industry

Analyst – Applications Support - Manufacturing Applications

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • Knowledge of manufacturing and plant operations, production workflows, and operational priorities.
  • Knowledge of application support, Windows operating systems and services, databases, integrations, and job monitoring.
  • Knowledge of plant-floor technologies such as industrial workstations, handheld scanners, label printers, and network-connected devices.
  • Knowledge of ITIL and IT Service Management fundamentals, including Incident, Problem, Change, and Release Management.
  • Knowledge of cybersecurity, vulnerability remediation, access controls, backup and recovery, audit, and compliance fundamentals.
  • Ability to troubleshoot applications, coordinate incidents, perform root cause analysis, and solve problems.
  • Ability to analyze logs, query SQL databases, monitor interfaces, and use basic scripting or automation.
  • Ability to create and maintain SOPs, runbooks, support documentation, and technical knowledge articles.
  • Ability to prioritize production-impacting work, manage competing demands, and work independently on site.
  • Ability to provide planned off-hours support and participate in an on-call rotation for critical incidents.

Responsibilities

  • Provide visible, hands-on support for manufacturing applications and plant-floor users across shifts; triage issues, restore service, and escalate when needed.
  • Respond to production-impacting incidents, coordinate technical teams and vendors, communicate status, and support recovery while following site safety requirements.
  • Monitor application health, jobs, interfaces, services, and infrastructure dependencies; identify trends and drive corrective actions to reduce downtime.
  • Diagnose issues across applications, databases, Windows services, integrations, networks, scanners, label printers, and connected devices; document root cause and prevention actions.
  • Plan and support application upgrades, plant scheduled outages, Windows patching, testing, validation, change implementation, and post-change monitoring.
  • Support interfaces between manufacturing and enterprise systems, validate transactions, resolve failed messages, and protect data integrity.
  • Work with plant Operations, Maintenance, Engineering, Quality, Supply Chain, and IT teams to prioritize demand, support projects, and improve workflows.
  • Coordinate vendor support, track SLA performance, manage escalations, and ensure knowledge is transferred to internal teams.
  • Maintain runbooks, SOPs, application inventories, recovery procedures, change records, and audit evidence in accordance with company standards.
  • Perform all work in accordance with site safety practices and identify automation, standardization, and lifecycle improvements for supported applications.

Desired Qualifications

  • A bachelor's degree in IT, Computer Science, Engineering, or a related field.
  • A two- or four-year technical degree or equivalent relevant experience.
  • ITIL Foundation or relevant technical certifications.
  • At least two years of application support or systems support experience.
  • Experience supporting manufacturing, plant operations, warehouse, or other 24x7 operational environments.
  • Experience with an ITSM platform such as ServiceNow and formal incident/change processes.
  • Experience coordinating vendors and cross-functional teams in a matrixed organization.

About the Company

Primient

Plant-based ingredients for food, care, industry

Primient provides plant-based solutions for the food, personal care, and industrial sectors. It produces bio-based additives for personal care, corn-based animal feed, industrial starches, and sweeteners by turning agricultural crops into usable products. The system works by extracting and processing plant materials to create ingredients and materials that customers—from food manufacturers to adhesives and personal care brands—can use in their products, aligning with sustainability goals. What sets Primient apart is its integrated portfolio across multiple industries and its emphasis on sustainable practices, using plant-based inputs to deliver eco-friendly products and stable supplies. Its goal is to drive positive community impact and environmental stewardship by delivering reliable, sustainable, and innovative plant-derived solutions to a broad base of customers.

Company size
501-1,000
Company stage
Private
Total funding
$1.8B
Headquarters
Hoffman Estates, IL
Founded
1906

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