Head of Operations
Jones Lang LaSalle
Head of Operations
Jones Lang LaSalle
Advises on and manages commercial real estate
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key responsibilities
The Head of Operations, East is the key partner and leverage point for the Regional President, serving as their “second in command” and proxy to driveinitiatives in the regionwith Broker Leads, Corporate Functions and other teams asrequired.
General
Develop and drive adoption of consistent protocols and processes, both region-specific and national (e.g., RAO usage)
Ensuressuccessful implementation of end-to-end business processes within the US. Work with Americas COO to improve and drive efficiency and operating leverage, while ensuring agreed service delivery consistency standards
Tracking and reporting on regional priorities, translated into actionable operating plans with clear owners. Implementing improvement plans for underperformance within region
Executes across key transformation initiatives at the enterprise and Leasing Advisory level; contributing to project teams and ensuring accountability and follow through at the local level
Chief of Staff for US Regional Leadership -setting agendas and following up with minutesand ensuring action items are followed through, providing leverage to Regional Leaders
First responder’ and triage for operational issues thatemergein the Region
Ensure all local offices have regular (monthly, quarterly) reviews of key data points (e.g., deficits, RPP, ratios, expenses, aging AR, rebates, underperformers, etc.)
Ensure in-region connectivity and accountability (e.g., Regional Broker Lead calls, Town Halls, etc.)
Manage operations personnel in region
Member of Region’s Executive Council, where applicable
Member of National Operating EC
Attend BLCcalls andmeetings
Attend Elevate(and similar programming events)as key stakeholder and leader
Strategy
Translate national and regional strategic vision into operational reality in region
Lead/oversight of annual strategic planning process forall offices in region
Provide insightonfuture goals and oversee execution
Identifykey themes from localstratplans and broker business planning (and similar exercises) for regional action
Help prioritize strategic initiatives in region
Serve as connection point for regional feedback to national leadership
Finance(in partnership with Finance)
Create / approveregionalbudgets-full P&L responsibilityalongside Regional President
Partner withlocal operations andleadership on financial plans and goals; review anomalies / exceptions
Adviseonallocation and use of holdback accounts,top-offs, etc.
Validate Top Achiever lists
Monthly/quarterly AR review to help with cash collection
People(in partnership with HR)
Partner with Regional Presidents on strategic recruits and retentions (and track these)
Negotiate and/or review employment agreements asrequired
Act as main POCfor Legal, ER & HR
Maintain connectivity with Line Leads and Line Ops Leadsregionally
Oversee title policy and promotion process
Ensure annual performance review processes are followed consistently
Support peoplemanagement decisionsin region
Identifyfuture leaders and growhigh-value talent
Oversee all off-boarding and broker separation agreements
Provide guidance on plans to improve local culture scores as needed
Provide and approve local/national award recommendations and selections (e.g., LCAB, COE, etc.)
Organize / oversee culture-building events asappropriate (e.g., Top Gun celebrations)
Data & AI
Support data and AI initiatives in region as required by national strategy(e.g., AI innovation pods,LeasingOSadoption, data-entry processes, etc.)
Serve asconnectionpoint for regional / local feedback to national leadershipregardingtechnology, data and AI needs, use cases, etc.
Reporting
Reports to the Regional President with a dotted line to the COO, AMR Leasing
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
1.00 – 1.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –New York, NY, Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
Advises on and manages commercial real estate
Jones Lang LaSalle, known as JLL, advises property owners, occupiers and investors on commercial real estate worldwide. Its teams broker leases and property sales, arrange financing, value assets, manage buildings and workplaces, and oversee construction projects for businesses, institutions and governments. LaSalle Investment Management invests client capital in private property and real estate securities, while JLL Technologies develops workplace software and data tools. The company earns commissions, service fees, investment management fees and software revenue, with some client operating costs reimbursed through contracts. JLL took its current form through a 1999 merger and is headquartered in Chicago, Illinois.
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