Guest Service Agent

Duties and Responsibilities  

As Guest Service Agent, I will assume full responsibility for the efficient operation in the following:  

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.  
• Knowledge of room rates and suggesting upselling when necessary.  
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.  
• Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.  
• Maintain efficient administration within the department preparing and submitting operational reports on time.  
• Conduct procedures involved in the provision of guest in-room amenities.  
• Ensure all equipment in the department is kept clean and in good working condition.  
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.  
• Strictly adhere to LQA standards and guest comments.  

Qualifications

To execute the position of Guest Service Agent, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.

Fluent in English; I understand that additional languages are preferred.  

The above is intended to provide an overview of the role and responsibilities of a Front Office Receptionist at Six Senses Zil Pasyon. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zil Pasyon  is an equal opportunity employer. This policy applies to all terms and conditions of employment.