Full-Time

Risk Operations Lead

Portfolio Risk Management

Posted on 8/2/2024

Ramp

Ramp

1,001-5,000 employees

Corporate card and spend management platform

Fintech
Financial Services

Senior

New York, NY, USA

Relocation support for NY.

Category
Risk Management
Finance & Banking
Requirements
  • Minimum 7 years of experience in Credit Risk Management, Fraud Risk Management, or Underwriting
  • Minimum 2 years of people management in Risk Operations
  • Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
  • Excellent written and verbal communication skills
  • Strong background in customer support via email
  • Investigative and critical thinking skills
  • BA/BS from an accredited university
Responsibilities
  • Execute Ramp’s risk management policies on key risk portfolio management interactions, including payment holds/requests, credit limit increase, and delinquency management for Ramp’s corporate credit card and bill pay products
  • Help own and define agenda of policy development and implementation across risk operators
  • Mentor and eventually manage more junior risk operators to make sound decisions on complex risk matters
  • Support leadership in initiatives and develop Risk Ops KPIs
  • Provide best-in-class customer experience while managing credit and fraud risk by effectively managing customer support requests over the phone and email
  • Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization
  • Own a critical piece of the feedback loop to improve our customer user experience, including partnering with product and engineering to build best-in-class risk tooling to increase operational efficiency
  • Have the ability to grow, develop, and learn in a fast-paced, start-up environment

Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.

Company Stage

Series D

Total Funding

$1.1B

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-19%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Ramp's integration with Workday enhances real-time data syncing and accounting automation.
  • The partnership with Priceline expands Ramp's services into the growing business travel sector.
  • Ramp's recent $750 million funding boosts its capacity for innovation and market expansion.

What critics are saying

  • Increased competition from fintech startups could challenge Ramp's market position.
  • Economic downturns may reduce business spending, affecting Ramp's revenue streams.
  • The volatile travel industry poses risks to Ramp's new travel booking services.

What makes Ramp unique

  • Ramp integrates with popular tools like Slack and Workday for seamless financial operations.
  • The platform offers advanced accounting automations, reducing manual work for finance teams.
  • Ramp's use of stablecoins and modern financial instruments sets it apart from competitors.

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Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.

INACTIVE