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Full-Time

Risk Operations Lead

Portfolio Risk Management

Confirmed live in the last 24 hours

Ramp

Ramp

1,001-5,000 employees

Finance platform integrating spending management

Data & Analytics
Consulting
Fintech
Financial Services

Senior, Expert

New York, NY, USA

Category
Risk Management
Finance & Banking
Required Skills
Communications
Management
Requirements
  • Minimum 7 years of experience in Credit Risk Management, Fraud Risk Management, or Underwriting
  • Minimum 2 years of people management in Risk Operations
  • Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
  • Excellent written and verbal communication skills
  • Strong background in customer support via email
  • Investigative and critical thinking skills
  • BA/BS from an accredited university
Responsibilities
  • Execute Ramp’s risk management policies on key risk portfolio management interactions, including payment holds/requests, credit limit increase, and delinquency management for Ramp’s corporate credit card and bill pay products
  • Help own and define agenda of policy development and implementation across risk operators
  • Mentor and eventually manage more junior risk operators to make sound decisions on complex risk matters
  • Support leadership in initiatives and develop Risk Ops KPIs
  • Provide best-in-class customer experience while managing credit and fraud risk by effectively managing customer support requests over the phone and email
  • Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization
  • Own a critical piece of the feedback loop to improve our customer user experience, including partnering with product and engineering to build best-in-class risk tooling to increase operational efficiency
  • Have the ability to grow, develop, and learn in a fast-paced, start-up environment

Ramp provides a comprehensive finance platform integrating corporate cards, expense management, bill payments, vendor management, and accounting automation, aiming to save businesses time and money. The platform is designed to help businesses save an average of 5% and close their books 8x faster, catering to startups, industry leaders, and global enterprises.

Company Stage

Series D

Total Funding

$1.9B

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

43%

1 year growth

15%

2 year growth

120%
Simplify Jobs

Simplify's Take

What believers are saying

  • Ramp's recent $150M funding round, co-led by prominent investors like Khosla Ventures and Founders Fund, underscores strong financial backing and growth potential.
  • The launch of Ramp Travel expands the company's service offerings, potentially increasing its market share and customer base.
  • Partnerships with industry leaders like Priceline and Ascenda enhance Ramp's platform capabilities, making it more attractive to businesses looking for integrated financial and travel solutions.

What critics are saying

  • Entering the competitive business travel market could stretch Ramp's resources and focus, potentially impacting its core financial automation services.
  • The need to continuously innovate and integrate new features may lead to operational complexities and scalability challenges.

What makes Ramp unique

  • Ramp's integration with Priceline for business travel booking sets it apart by combining financial automation with travel management, a unique offering in the finance operations space.
  • The company's focus on automating non-strategic work and providing comprehensive spend analytics offers a clear advantage over traditional expense management solutions.
  • Ramp's partnership with Ascenda to offer flexible rewards redemption options further differentiates it by adding value to every dollar spent by its customers.

Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.