Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Bilingual Support Analyst (Global IT Support - LATAM)

Are you passionate about technology and helping people solve technical challenges?
Do you enjoy delivering outstanding support in a multicultural and fast-paced environment?
Are you looking for an opportunity to grow your IT career while supporting colleagues across the globe?

Join our Global IT Support team and play a key role in ensuring a seamless technology experience for employees across LATAM and beyond. As a Bilingual Support Analyst, you will troubleshoot technical issues, manage access requests, and provide exceptional support while collaborating with global teams in a follow-the-sun model.

Key Responsibilities

Resolve support requests and incidents through the IT service management platform, ensuring timely communication and resolution.
Provide technical support for Windows, macOS, Microsoft 365, Teams, Outlook, VPN, and other end-user technologies.
Manage user accounts, permissions, and access requests within Entra ID and Active Directory.
Support onboarding and offboarding activities, ensuring employees have the right access and equipment.
Collaborate with infrastructure and technical teams to investigate and resolve complex issues.
Create and maintain knowledge articles and documentation to improve support efficiency.

What we need to see from you

Experience troubleshooting Windows, macOS, Microsoft 365, Teams, and Outlook.
Knowledge of identity and access management within Entra ID and Active Directory.
Understanding of networking fundamentals and VPN connectivity.
Experience working with IT Service Management tools such as Jira Service Management, ServiceNow, or similar platforms.
Strong customer service, communication, and problem-solving skills.
Professional proficiency in English.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

Comprehensive health and well-being

Continuous learning and career development

Performance-based incentives and employee share participation

Flexible and hybrid work models

Clear career progression opportunities into L2 Support and Infrastructure Engineering roles, supported by internal training and certification programs

Job Function

IT & Solutions
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at[email protected].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

SoftwareOne

Bilingual Support Analyst

About the Job

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About the Company

SoftwareOne

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