Arrival Services Supervisor

About Us

HEI Hotels & Resorts is proud to welcome The Historic Cavalier Hotel and Beach Club, Autograph Collection, to our growing portfolio of distinguished properties. Overlooking the Atlantic Ocean from Virginia Beach’s North End, this iconic luxury hotel blends historic charm with modern sophistication. Featuring elegantly curated guest rooms, award-winning dining, a luxury spa, on-site bourbon distillery and exceptional service, the property delivers a premier hospitality experience and is recognized as one of the East Coast’s most celebrated coastal destinations. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $16.00 - $16.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Supervise and lead Valet Team in execution of service promise.

Essential Duties and Responsibilities

• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.

• Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.

• Ensure that sufficient staffing is present to meet the daily business demands.

• Communicate anticipated business demands daily with each associate (arrivals, departures, group functions, etc).

• Ensure staff's knowledge of hotel services, features, and amenities.

• Assign specific tasks as they arise to the staff according to the rotation sequence.

• Answer telephone promptly, using correct greeting and telephone etiquette.

• Document guest calls and requests for Bell Person assistance.

• Maintain security and accurate record of all guest room keys issued to Bell and Door Staff.

• Monitor and ensure that Bell and Door Staff perform their job functions to the hotel's expected level of service.

• Accommodate all guest requests in an accurate and efficient manner.

• Coordinate group luggage requirements.

• Monitor and maintain cleanliness and working condition of departmental equipment and supplies.

• Prepare work orders for equipment repairs and distribute to Engineering.

• Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas.

• Prepare and submit daily and weekly payroll records and tip distributions.

• Ensure that all pertinent information is documented in the logbook daily.

• Conduct performance appraisals of designated staff pursuant to HEI policies and procedures.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills      

• Maintain a professional appearance and manner at all times.

• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

• Ability to perform basic mathematical computations.

• Ability to provide legible communication and directions.

• Ability to enforce hotel's standards, policies, and procedures with Bell/Door staff.

• Ability to prioritize and organize work assignments; delegate work to staff.

• Ability to establish and maintain effective working relationships with associates, customers, and patrons.

• Ability to direct performance of staff and follow up with corrections where needed.

• Ability to motivate staff and maintain a cohesive team. Ability to ascertain staff training needs and provide such training.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.