XM

Global forex and CFD broker

Partner Relations Manager

Account ManagementUpdated on Nov 11

Full-timeDubai - United Arab EmiratesIn-person

About the Job

Requirements

A degree in a business-related field is required.
Experience in partner or client relations management and business development is required.
Fluency in Urdu and excellent oral and written English skills are required.
The candidate must have a valid work permit.
The candidate must be able to build and maintain business relationships.
The candidate must be target-oriented and resourceful.
The candidate must be able to work autonomously and under pressure.

Responsibilities

Develop and implement partner retention strategies aligned with the company’s overall strategy to enhance loyalty and maximize lifetime value.
Serve as the main contact for partners and foster strong relationships through personalized support.
Monitor partner satisfaction, gather and use feedback to improve partner experiences, and tailor initiatives accordingly.
Analyze partner behavior to identify opportunities for upselling and product and service customization.
Stay up to date on company products and marketing promotions and communicate them effectively to partners.
Communicate ideas and suggestions for platform improvements to the Business Development teams.
Stay informed about industry trends, the competitive landscape, and best practices in partner retention, and seek opportunities to improve the company’s retention efforts.
Undertake other relevant tasks as assigned.

The Role:

We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners. This role involves strategising to grow and leverage partnerships that enhance the company’s product offerings and market presence.

Key Responsibilities:

Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value
Act as the main contact for Partners, fostering strong relationships through personalised support
Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
Analyse Partners 'behavior to uncover opportunities for upselling and customisation of products and services
Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
Communicate ideas and suggestions for platform improvements to the Business Development teams
Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
Undertake any other relevant task as assigned

Main requirements:

Degree in a business-related field
Experience in partner/client relations management and business development is a must.
Fluent Urdu speaker with excellent oral and written skills in English
Ability to build and maintain excellent business relationships
Strong interpersonal and communication skills
Target-oriented and resourceful
Ability to work autonomously and under pressure
Valid work permit

Benefit from:

Attractive remuneration package plus performance related reward
Intellectually stimulating work environment
Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Bring It to Life – Role-Specific Take-Home Task

All applications will be treated with strict confidentiality!

By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.

About the Company

XM

Global forex and CFD broker

XM is a forex and CFD broker that helps people trade currencies and other financial instruments online. It operates a trading platform where clients can buy and sell currencies and CFDs through account holders in multiple languages. The product works through a global team and offices; clients access markets via XM’s platform and tools, with support and services offered in over 30 languages. XM differentiates itself by its culture and people-focused approach: a large workforce (over 1,700 professionals across seven offices) and an emphasis on its values Big. Fair. Human., with programs for learning, wellbeing, diversity and inclusion, and flexible work arrangements. The company aims to be a leading global fintech provider by delivering reliable service, ongoing development for users and staff, and a strong focus on customer and employee wellbeing.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Limassol Municipality, Cyprus
Founded: 2009

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